Joe Fortune Casino - A conta do jogador foi suspensa após uma tentativa de saque.

This casino appears too be a scam site. After accepting my deposits and allowing me too play they decided too suspend my account after I won $12000 and attempted too withdraw $6100. I don't think it would have been an issue if I had lost my deposits. Clearly displaying a sore loser like behaviour I would not recommend and one deposit money into the site. They told me review would take 48 hours max but now they ignore my request for an update

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play?
• Did you accumulate your winnings with or without a bonus? If you played with a bonus, please send me a screenshot or a link.
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• How many deposits did you make into this casino, and in what amounts?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi there.

I played the usual popular slot games such as a night with Cleo, gates of Olympus 1000 and sugar rush.

I made 3 deposits in total. $45, $500 and $1000.

I accepted no bonus amount. Played with just the money I had deposited.

The casino has not asked me too submit any documentation or complete any kyc. I keep asking them what the reason is and what they are actually reviewing and whether I need too submit anything but 3 days later they are still saying the account is under review and I'm just required too wait. Even though they told me it would only take 48 hours.

Dear MattyMadDog

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear MattyMadDog,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Joe Fortune Casino to join this conversation and assist in addressing the complaint.

Dear Joe Fortune Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear MattyMadDog,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan

Casino.Guru