Joker8 Casino - O jogador afirma que o seu pagamento foi atrasado.

Good morning, they gave me a limit of 3 days to process my withdrawal... In the meantime they've increased it to 5 days... Now 10 days have passed and they haven't made the payment.

In the support chat, they always have the same answer, they apologize and say they have a delay. The message is always the same.

Bom dia, deram um limite de 3 dias para processarem o meu levantamento... Entretanto passaram para 5 dias... Neste momento já passaram 10 dias e não fazem o pagamento.

No apoio chat , têm sempre a mesma resposta, pedem desculpa e dizem que estão com um atraso. A mensagem é sempre igual.

Dear Miidelgado,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Miidelgado,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

All the same... without payment

Tudo igual... sem pagamento

Thank you Miidelgado for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Miidelgado, I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear Joker8 Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Please, specify the current status of the player's withdrawal request and when Miidelgado can expect it to be processed from your side.

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Miidelgado,

We are happy to confirm that your withdrawal has been processed, and the money has been sent from our side on 11th March, 2025.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Therefore, we believe you must have already received the amount.

Our team wishes you all the best for your future activities!

Best regards,

Joker8 team.

Thank you for your response, Joker8 Casino.

Dear Miidelgado, can you please confirm if you received your withdrawal after it was processed on 11th March?

Which bank? it was cryptocurrency... don't talk about 3-5 days when it takes you 3 weeks to pay everyone. you're terrible payers.

Qual banco? foi por criptomoeada... nao falem em 3-5 dias quando vcs demoram 3 semanas para pagar a toda gente. são péssimos pagadores.

Dear Joker8 Casino, can you please share supporting evidence that the payment was processed from your side? You can send it to natalia.b@casino.guru.

Dear Miidelgado,

We sincerely apologies for the misunderstanding,

It was sent to the payment method you had selected.

However, please can you confirm if you have received the amount or not?

As we believe, by now you should have received your amount. Please let us know so we will check for you and provide the evidence accordingly.

Our team wishes you all the best for your future activities!

Waiting for your update.

Best regards,

Dear Miidelgado, can you please specify once more if the withdrawal was received or not?

Dear Miidelgado,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru