JVSPINBET Casino - A retirada do jogador foi adiada devido a respostas conflitantes.

The problem has taken me almost two weeks and I find the resolution broken. I will attach images of said promotion in which the start time of the promotion and the end time are explicitly shown. I attach the national deposit schedule and I attach, I think, one or two or three different answers that they have given me as an excuse. That is the worst. First, they tell me that my deposit was before the start time, then they respond that my deposit was made after the end time, finally they tell me that my deposit was made 15 minutes before the start time. As shown in the attached images, I consulted Artificial Intelligence to confirm the time zone of my country, asking them what the time would be in Chile if it were the time when the promotion began, and everywhere my deposit was made 4 hours after the start time, this is easily verified. And even so, I have to call them every one or two days to see if there is any progress, and this confusion of different answers brought me here.

El problema me ha tomado casi dos semanas y encuentro la resolución descachada adjuntaré imágenes de dicha promoción en la cual queda explícitamente demostrado la hora de inicio de la promoción y la hora de finalización adjunto horario nacional de depósito y adjunto creo una o dos o tres respuestas diferentes que me han dado para excusarse eso es lo peor primero me dicen que mi depósito fue antes de la hora de inicio luego me responden que mi depósito se hizo posterior a la hora de término finalmente me dicen que mi depósito se hizo 15 minutos antes de la hora de inicio. Como se muestra en las imágenes adjuntas me asesoré de la Inteligencia artificial para confirmar el uso horario de mi país consultándole sobre cuál sería el horario en Chile si fuera el horario en donde comenzaba la promoción y por todas partes mi depósito fue hecho 4 horas posterior a la hora de inicio esto se verifica fácilmente. Y aún así tengo que hablarle cada uno o dos días para ver si hay algún avance y esta confusión de respuestas distintas me trajo aquí.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JVSPINBET Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you decided to play with the deposited funds, or have you requested a refund due to the bonus not being credited?
• Has the casino offered you any alternative bonus as compensation?
• If there is any other conversation between you and the casino on the topic, please share it with me as well. Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Benjas89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru