KinBet Casino - Os pedidos de saque dos jogadores estão atrasados.

I won a total of €4000 at Kinbet4.com. Fair and without a bonus. Depositing money took 30 seconds, but the casino won't let me withdraw! When I ask in the live chat or with support, I always get the same answer. "We're currently experiencing a high volume of withdrawal requests, hence the delay," and they assured me I didn't need to worry because I would receive my money. In my opinion, it's nothing but a scam, and I don't think I'll ever see my money again. I deposited a total of €1000 and I'm genuinely baffled as to how a casino like this can even exist. I'm certainly not the only one being scammed. According to their terms and conditions, withdrawals can take up to 72 hours. They even advertised fast withdrawals, which is why I signed up. This is precisely the point that's causing the most frustration—it's unbelievable. You're allowed one withdrawal of €500 per day, but only three, and then there's a three-day waiting period after the first withdrawal. Apparently, they don't work on weekends. I wonder when any withdrawals will actually arrive. I've already made three withdrawals (that's all I could do)...

1. Payout: €500, February 14, 2026
2. Payout: €500, February 15, 2026
3. Payout: €500, February 16, 2026

If this payout ever happens, I still have €2500 outstanding. I'm powerless to act because even the first payout isn't being processed. For three weeks now, the payouts have been stuck in the same processing status.

I have some screenshots to assure you that my details are correct. I just hope you can do something for me; I simply don't understand this casino. Fair deposits, fair withdrawals—the casinos already make enough money since they always win. Maybe some individual players win, but the revenue is already so high for casinos, do they really need to cheat individual people? Please get back to me; I really need the money urgently.

Ich habe bei Kinbet4.com insgesamt 4000€ gewonnen. Fair und ohne Bonus. Geld einzahlen hat 30 Sekunden gedauert, auszahlen will das Casino aber nicht! Wenn man im Live Chat oder beim Support nachfragt, kommen immer die gleichen Aussagen. ,, wir haben aktuelle viele Auszahlungsanfragen, deshalb die Verzögerung" und das man sich keine Sorgen machen muss , weil man das Geld bekommt. In meinen Augen ist es nur noch reine Verarsche und ich glaube ich kriege mein Geld nie wieder. Ich habe insgesamt 1000€ eingezahlt und frage mich wirklich wie so ein Casino existieren kann und darf. Ich bin mit Sicherheit nicht der einzige der betrogen wird. Laut AGBs dürfen Auszahlungen bis 72h Stunden dauern. Es wurde sogar damit geworben, das Auszahlung schnell gehen, nur daraufhin hab ich mich dort angemeldet. Das jetzt genau der Punkt, der ist worüber man sich richtig aufregt kann nicht wahr sein. Man darf pro Tag eine Auszahlung von 500€ vornehmen , allerdings nur 3 Stück und dann wieder 3 Tage nach der ersten Auszahlung. Am Wochenende wird scheinbar nicht gearbeitet. Ich frage mich allerdings wann überhaupt mal irgendeine Auszahlung kommt. Ich habe 3 Auszahlungen getätigt ( mehr ging ja nicht ) …

1. Auszahlung : 500€ , 14.02.2026
2. Auszahlung : 500€, 15.02.2026
3. Auszahlung : 500€, 16.02.2026

Falls diese Auszahlung jemals irgendwann geschehen sollten, habe ich ja immernoch 2500€ offen zu Auszahlung. Ich bin nur handlungsunfähig, da nichtmal die erste Auszahlung bearbeitet wird. Seit 3 Wochen sind die Auszahlungen genau im selben Bearbeitungsstatus.

Ich habe ein paar Screenshots um Ihnen die Sicherheit zu geben, dass meine Daten stimmen. Ich hoffe einfach nur dass Sie irgendwas für mich tuen können, ich verstehe das Casino einfach nicht. Faire Einzahlungen , faire Auszahlungen und die Casinos verdienen doch sowieso schon genug Geld, da sie immer gewinnen. Vielleicht gewinnen einzelne Spieler aber die Umsätze sind doch schon so hoch für Casinos, muss man dann wirklich noch einzelne Personen verarschen wollen? Bitte um Rückmeldung, und ich brauche das Geld echt richtig dringend..

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• What types of games did you play to accumulate your winnings?
• When was the last time the casino communicated with you regarding the delay in processing of your withdrawal requests?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

1) No, I had never withdrawn from the casino before. It was my first experience with the casino.

2) According to the casino, this is not necessary for me. My account is listed as verified (KYC).

3) Sports betting, Razor Shark and Live Casino (Roulette)

4) I'm still contacting them today, as I'm bothering the casino almost daily. I'm contacting them via support email and live chat because I urgently need the money!

1) Nein , bisher hatte ich noch nie über das Casino ausgezahlt. Es war meine erste Erfahrung mit dem Casino.

2) Das ist laut dem Casino für mich nicht nötig. Mein Konto steht als verifiziert ( KYC ) drinne.

3) Sportwetten, Razor Shark und Live Casino ( Roulette )

4) heute noch , da ich das Casino fast tagtäglich nerve. Über die Support E-Mail sowie über den Live Chat, da ich das Geld sehr dringlich brauche!

Thank you for your response. To proceed with the investigation, kindly forward me all the communication between you and the casino customer support regarding the delay in processing your withdrawal requests at veronika.f@casino.guru. These can be emails, chat transcripts, or screenshots. I appreciate your cooperation.

I actually did receive at least €1500 in payouts. Oddly enough, it was over the weekend, even though no one is supposed to be working then. Out of anger, I cancelled the rest and lost it at the casino.

Tatsächlich habe ich zumindest 1500€ ausgezahlt bekommen. Komischerweise am Wochenende , obwohl dort ja eig nicht gearbeitet wird. Den Rest hab ich aus Wut storniert und im Casino verloren

Dear Lenny777,

Thank you for your update.

I’m glad to hear that you have received at least part of your winnings. At the same time, I’m sorry to hear that the remaining balance was lost during gameplay — I understand how frustrating that situation must feel, especially given the earlier delays.

Since the remaining funds were used and lost through regular gameplay, there is unfortunately no longer anything we can investigate or pursue with the casino regarding those funds.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards

Veronika