King Billy Casino (Curacao) - Os ganhos do jogador foram confiscados.

They took my winnings im sick of the sites they target Aussies i think because we cant do anything to get them in trouble. The rating cant be legit

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with King Billy Casino (Curacao).

Please allow me to ask you a few questions so I can better understand the situation.

• Was your account blocked as a result of the accusations made against you?
• Which rules have been supposedly broken? Could you please share the relevant communication, where the accusations are listed, or the broken rules are cited?
• Have you achieved your winnings with the help of a bonus?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Ive reported your casino and provid3d the videos to the commission that oversees your licence seen ad you cant seem to send videos ive had enough of being scammed by these sites

Thanks for your reply.

I apologize for any misunderstanding. For us to continue with the investigation, I would kindly ask you to respond to my questions.

• Was your account blocked as a result of the accusations made against you?
• Which rules have been supposedly broken? Could you please share the relevant communication, where the accusations are listed, or the broken rules are cited?
• Have you achieved your winnings with the help of a bonus?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks in advance for your cooperation.

It is a hard one to prove the egg game was not paying correctly and then I had to refresh free spins , there was already 260+ previously won no wagers . During the said free spins i had accumulated 300+ then the spin it got stuck on completed and had a $750 tile After refreshing the $750 was not added to the account funds the casino then wouldn't let me view the remaining free spins or tell me and information besides they needed to be forced to complete . And it can only be done by them . Then said I won nothing from the remaining spins . I was betting the maximum bet at the time . I have played the game again and it done a similar thing , there is no record of the freespins themselves in the history I may have some screenshots / recording i can share to support

Hello Davidcarter,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your patience.

Without any evidence of an incident, we can't confront the casino.

You wrote in your post that you have videos you provided to a third party.

• Could you please provide context for what these videos demonstrate?
• Could you please provide these videos to me for review?

My email is tomas@casino.guru

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Davidcarter,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas