Kingmaker Casino - A conta do jogador foi reaberta sem consentimento.

Kingmaker Casino reopened my account without my consent for the second time after they assured me they had permanently closed it due to my gambling addiction. I fell for it again and deposited €480. I'm attaching deposits and exchanges from 2025, where they told me they had closed my account. I would like a refund of my deposits, given the casino's bad faith. This has already happened in 2025.

Il casinò kingmaker ha riaperto senza il mio consenso per la seconda volta di nuovo il mio account dopo che mi aveva assicurato di averlo chiuso definitivamente a causa dei mie problemi di dipendenza dal gioco. Ci sono cascato ancora e ho depositato 480€ allego depositi e scambi del 2025 in cui mi dicevano di aver chiuso account. Vorrei il rimborso dei versamenti visto la malafede del casinò. Questa cosa è già successa nel 2025

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Dear Tommmm, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Kingmaker Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do you currently still have access to your account?
• Could you please advise when was the last time you made a deposit into this casino?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

I sent everything via email I still have access to the site and account and the last deposit was on 5/5/2026

ho inviato Tutto via mail ho ancora accesso al sito e all’account e l’ultimo deposto è avvenuto il 5/5/2026

Dear Tommmm,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo (jakub.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Tommmm,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Kingmaker Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Kingmaker Casino,

Could you please provide a comprehensive explanation of this case, including the specific reasons why the player's account - previously closed due to a gambling problem in accordance with your self-exclusion policy - was reopened, allowing the player to deposit and play at your casino?

Your detailed response is essential to ensure a fair, responsible, and transparent resolution of this matter.

Thank you in advance for your cooperation and timely reply.

Best regards,

Kubo