Kingmaker Casino - O levantamento dos prémios dos jogadores está atrasado.

I have been waiting for my €500 payout from Kingmaker since June 20th.

Whenever I ask a support representative, they always tell me to be patient and wait, even though the terms and conditions state that payouts take 3-5 days.

Ich warte seit dem 20.6 auf meine 500 euro Auszahlung bei Kingmaker.

Immer wenn ich ein Supporter frage, wird immer schön geredet dass ich geduldig sein soll und warten. Obwohl in der ABG steht dass die Auszahlung 3-5 Tage dauert.

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Dear Sahika,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Sahika,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Karla, I just checked my gaming account and my bank account. The withdrawal still says "processing". I also checked my bank account, and it hasn't arrived there either.

Hallo Karla, ich habe gerade nachgeguckt , auf dem Spielkonto und auf mein Bankkonto. Die Auszahlung steht immer noch " in Bearbeitung ". Habe auf mein Bankkonto auch nachgeschaut is, ist auch nicht angekommen.

And it also indicates that I don't need to verify my account.

Und es zeigt auch an, dass ich mein Konto nicht verifizieren muss.

My payout was cancelled.

Apparently, I did it, even though I didn't. Casino Kingmaker must have cancelled it and is saying it could be a system error. So now I have to wait another 14 days. How outrageous!

Meine Auszahlung wurde storniert.

Angeblich hätte ich es getan, wobei ich es nicht getan habe. Das Casino Kingmaker hat es bestimmt storniert und sagt , es könnte ein Systemfehler sein. Damit ich nochmal 14 Tage warten muss. So unverschämt.

Dear Sahika, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

This is my first payout!

And no one is demanding cake from me.

My payout has nothing to do with the bonus.

I have requested a payout and would like to receive it as soon as possible.

I didn't play any sports betting.

I only played casino games with spinning reels.

Das ist meine erste Auszahlung!

Und bei mir wird kein Kuchen gefordert.

Meine Auszahlung hat mit dem Bonus nichts zu tun.

Ich habe eine Auszahlung gefordert und möchte es schnellstmöglich erhalten.

Ich hab kein Sportwetten gespielt.

Nur Casinospiele Drehewalzen habe ich gespielt

Dear Sahika,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Karla Mayfly

Casino.Guru