Kingmaker Casino - O levantamento dos prémios dos jogadores está atrasado.

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Justinmhlm,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Justinmhlm,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Justinmhlm, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello Klara,

I have been a member for several years and have already made a few withdrawals at Kingmaker.

I also passed my KYC verification. I wagered the maximum 10x bonus and won €1250. After that, I also placed sports bets, bringing my total to €2100. €1500 is now being withdrawn, and €600 is still in the account. Attached is another screenshot; this is what it looks like every time they ask.

Best regards

Justin

Hallo Klara,

ich bin schon seit mehreren Jahren Mitglied und habe schon ein paar Auszahlung bei Kingmaker getätigt.

Meine KYC Verifzierung habe ich auch bestanden. Ich habe eine Max 10x Bonus umgesetzt und so 1250€ gewonnen danach habe ich auch Sportwetten gemacht sodass ich auf ingesamt 2100€ gekommen bin, 1500€ sind nun in der Auszahlung und 600€ noch auf dem Konto. Anbei nochmal ein Screenshot, so sieht das jedes Mal bei Nachfrage aus.

Liebe Grüße

Justin

Dear Justinmhlm,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi, (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear user,

I'm Romi, and I will be handling your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Kingmaker Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Kingmaker Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Dear Justinmhlm,

Thank you for reaching out to us.

We are happy to inform you that your previous withdrawal requests have been successfully complete on the 04.05.

Furthermore, please note that your new request has been forwarded as priority and we expect the finalization in the nearest time.

We thank you for your patience and understanding.

Kind regards,

Kingmaker Casino Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Justinmhlm,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi