KingPari Casino - O jogador ainda não recebeu os seus prémios.

The casino hasn't been withdrawing funds since March 26, 2026. First, they checked my account for money laundering, then they started reporting technical issues with the payment provider. Although previously, two withdrawals were processed within the 24-hour timeframe, as per the regulations. I've been waiting for the withdrawal for six days.

Казино не выводят деньги с 26 марта 2026г, сначала они проверяли аккаунт на отмывание денег, потом стали писать, что у них технические проблемы с платежным провайдером. Хотя до этого два вывода были в срок 24 часа по регламенту. Жду вывод 6 дней.

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Dear dianasss,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear dianasss,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Здравствуйте. Никаких изменений нет. Постоянно пишу на почту, но получаю один и тот же ответ-

Dear Diana,

Thank you for reaching out to us.

Your withdrawal requests are currently in progress and are being actively processed by our team. Please rest assured that every effort is being made to complete them as quickly as possible. We sincerely appreciate your patience and understanding.

If you have any questions, please feel free to contact us.

Best regards,

Kingpari Support Team

Dear dianasss, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello.

There were two withdrawals each within 24 hours.

Verification completed

I received the winnings with my own money without a bonus.

I played slots at the casino.

These are the kinds of answers they give all the time.

Здравствуйте.

Два вывода было в течении суток каждый.

Верификация пройдена

Выигрыш получила на свои деньги без бонуса

Играла в казино, в слоты

вот такие ответы они дают постоянно

And this is something new they sent. Money laundering? What nonsense?

А вот это что то новое прислали. Отмывание денег? Что за бред?

Dear dianasss,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Barbora, (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite KingPari Casino representative to join this conversation.

Dear KingPari Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear dianasss,

We would like to inform you that your account has been closed following recent updates to our internal policies.

As a Canadian-operated online casino, we are no longer able to provide services to players located in certain jurisdictions, including the Russian Federation. This decision is based solely on compliance requirements and does not relate to your account activity.

Regarding your balance, any eligible refund will be processed up to the total amount you have deposited. If your withdrawals to date are equal to or exceed your total deposits, no refund will be applicable.

If you have any questions, please feel free to contact our support team.

Thank you for your understanding.

I think this is unfair. You change the terms during the withdrawal process.

Я считаю это не справедливо. В процессе вывода средств вы меняете условия.