Lalabet Casino - O reembolso do jogador está atrasado.

I have been waiting for a promised refund from lalabet for several months now. Despite numerous follow-ups and repeated assurances that the payment would be processed, there has been no resolution. This issue has dragged on far too long, and I've seen that other players are experiencing similar delays. This raises serious concerns about the reliability of the casino. I can no longer accept further excuses or delays and expect immediate resolution.

Dear Macagenius,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Lalabet Casino and understand your concern.

Could you kindly forward any communication you’ve had with the casino in which they explicitly stated that you would receive a refund of your losses? The PDF you included in your complaint is signed only by you, which makes it difficult for us to confirm that the casino agreed to this settlement. Please send all the relevant documentation to me at veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Veronika,

I have forwarded you several emails, and I have more. There has been a lot of communication. Let me know if you have received enough?

Best regards,

Thank you very much, Macagenius, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you Macagenius for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Lalabet Casino for their help in resolving this complaint. We would like to know what is the issue with the refund and what can we do to help the player receive their promised funds.

Thank you!

Thank you Peter.

Dear Macagenius,

We are writing to inform you of an unexpected issue that has arisen with our payment provider, which may have impacted your recent transaction with Lalabet Casino. Unfortunately, the payment provider is currently experiencing technical difficulties that are beyond our control.

As soon as we receive updates or a resolution from the payment provider, we will process your payment without delay. We understand the inconvenience this may cause, and we sincerely apologize for any disruption this may have caused to your experience with us. We appreciate your patience and understanding during this time.

Best regards,

Lalabet Casino

Dear,

I want to point out that your excuse about "issues with the payment provider" is complete nonsense. This has been used for months now, as can be seen on Trustpilot. It's clear that you process payouts to other players daily, so this excuse is not acceptable. I expect you to honor your agreement and process my payment without further delay.

Kind regards,

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Macagenius, unfortunately as the casino has not responded further we are forced to close this complaint as 'unresolved'. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. I am sorry I could not be of more help on this occasion.

Best regards,

Peter