Larabet Casino - As retiradas dos jogadores estão significativamente atrasadas.

Hello,

I have been waiting for my withdrawals for a month now. First they delayed the withdrawals for over two weeks. Then the user confirmation is now over 5 days.

I have played casino and sports. Support is of no help and neither is the VIP manager. I have sent the requested documents but they are not completing the verification. They are not doing anything. I have not used any bonuses. This casino is a scam. Please help me.

Hei,

Olen odottanut nyt kuukauden nostojani. Ensiksi he viivytteli nostoja yli kaksi viikkoa. Sitten käyttäjä vahvistusta nyt yli 5 päivää.

Pelannut olen kasinoa ja urheilua. Tuesta ei ole mitään apua eikä myöskään VIP managerista. Olen lähettänyt pyydetyt dokumentit mutta he eivät suorita vahvistusta loppuun. Eivät tee mitään. En ole käyttänyt bonuksia. Tämä kasino on huijaus. Auttakaa minua.

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

1. Which documents have you already submitted to the casino, and when exactly did you send the most recent one?
2. Were you able to submit all required documents promptly and in the correct format?
3. Has the casino requested any additional documents recently, and if so, which ones?
4. Have any of your documents been reviewed and approved, or have you been asked to resubmit any of your documents?

I truly hope we will be able to help you resolve this matter as quickly as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Hello,

All requested documents like ID, ID selfie and proof of payment have been sent 7 days ago. ID approved, they have now "checked" one screenshot 7 days since ID was approved. Can you please contact the casino now. I have been fighting with them for almost a month and they are doing nothing but delaying withdrawals.

Hei,

Kaikki pyydetyt dokumentit kuten ID, ID selfie ja maksu todiste on lähetetty 7 päivää sitten. ID hyväksytty, he ovat nyt "tarkastaneet" yhtä näyttökuvaa 7 päivää sillä ID oli hyväksytty. Voitteko nyt kiitos ottaa yhteyttä kasinoon. Olen kohta kuukauden taistellut heidän kanssaan eivätkä he tee mitään muuta kuin viivytä nostoja.

Could you please specify which of your documents have not yet been reviewed and verified by the casino? If possible, kindly forward these documents to me at veronika.f@casino.guru, so that we can check whether they meet the casino’s verification requirements. Thank you for your patience and cooperation.

Hello,

My account is already verified but withdrawals are still delayed. My first pending withdrawal was made on 8.9. Please contact the casino.

Hei,

Käyttäjäni on jo vahvistettu mutta nostojen viivyttely jatkuu. Ensimmäinen odottava nostoni on tehty 8.9. Ottakaa kasinoon yhteyttä kiitos

Thank you very much, Samppa, for providing all the necessary information. I will now transfer your complaint to my colleague Barbora (barbora.p@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Larabet Casino representative to join this conversation.

Dear Larabet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear Novice,

We sincerely apologize for the delay in processing and any inconvenience this may have caused.

We're happy to let you know that your three withdrawal requests have been successfully processed.

Please note that it may take 3 to 5 business days for the funds to reach your account, depending on your chosen payment method and your bank's processing time.

Thank you for your patience and understanding.

Kind regards,

Larabet Casino Team.

Dear Larabet Casino representative,

Thank you very much for your update. I appreciate your attention to this matter and remain confident that the issue will be resolved soon. I will keep this complaint open until player confirms that the withdrawals have been successfully processed.

Kind regards,

Dear Samppa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Barbora
Casino.Guru

Dear Parties,

We’ve reopened this complaint at the request of the player, Samppa. The issue concerns delayed withdrawals, the player reports that payouts routinely take longer than the advertised 5 business days and that the current withdrawal from 21/10 is still pending.

Dear Casino

Could please clarify the status of this withdrawal and comment on the delays reported by the player?

Best regards,

Barbora

Dear all,

Kindly note that the withdrawal request submitted on 21/10/2025 has been successfully completed.

Please be informed that there is one pending withdrawal request made on 9 November 2025.

The relevant department has already been notified and will process the payment at the earliest possible opportunity.

Thank you for your patience and understanding.

Kind regards,

Larabet Casino team

Dear Larabet Casino representative,

Thank you very much for your update. I appreciate your attention to this matter and remain confident that the issue will be resolved soon. I will keep this complaint open until Samppa confirms that the withdrawals have been successfully processed.

Kind regards,

Barbora

Dear Player,

Could you please confirm whether you have now received the funds from your most recent withdrawal?

Your feedback will help us determine the next steps and ensure the case is resolved properly.

Thank you in advance for your cooperation.

Kind regards,

Barbora

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Barbora

Casino.Guru