Legiano Casino - As retiradas dos jogadores estão atrasadas.

I made three withdrawals on September 1st, 2nd, and 3rd for a total of €1,500.

I still haven't received anything, and every time I contact the casino, they offer a different excuse.

I had to wait a MONTH for my last withdrawal! The casino advertises 3-5 withdrawals under these conditions but never respects this deadline.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify the last time you made a successful withdrawal from this casino?
• Have you selected the same payment method for these withdrawals as you successfully used in the past?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play?
• When was the last time you communicated with customer support and how did they justify the delay in processing your payments?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

My last winnings were received on September 1, 2025, after a one-month wait!

Yes, I used the same BANK TRANSFER method.

No, no bonus, and I played roulette and blackjack.

This morning I spoke to live chat, they said they had a lot of requests to process, another time that they had a problem, another time that it was my fault that was running the checks. In short, each time, different excuses.

Please forward me all the communication between you and the casino regarding the delay in processing your winnings at veronika.f@casino.guru, or post screenshots here.

Also, could you kindly specify if you passed the full KYC verification?

I only have the last exchange, I sent it to you by email

I've been waiting for a month today.

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Thank you very much, Naimasbt, for providing all the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Naimasbt,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Legiano Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear Naimasbt,

We are pleased to inform you that your withdrawals request has been successfully completed for the amount of 1500 EUR.

The funds may take 3 to 5 working days to appear in your account, depending on the payment method used and your bank’s processing times.

Thank you for your patience and understanding, and should you have any further questions, please don’t hesitate to contact us.

Kind Regards,

Legiano Casino Team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Naimasbt,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina