Legiano Casino - Jogador solicita encerramento de conta.

Hello,

I've written to support several times, saying I want my account closed due to gambling addiction. This hasn't been done yet, and I haven't received any responses.

Therefore please again, close my account forever

Hallo,

ich habe mehrmals dem Support geschrieben, das ich möchte, das mein Account geschloßen wird aufgrund von Spielsucht. Es ist immer noch nicht umgesetzt und ich habe keine Antworten bekommen.

Daher bitte nochmals, mein Account schließen für immer

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

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We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Gamer89,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika