Leon Casino - A conta do jogador foi encerrada devido a uma suposta fraude.

They withheld everything I had done with the winnings with a history of winning and losing bets, they told me that it was fraud and money laundering as if I were a criminal when I made the money clean through simple bets now I can't access the account because they kicked me out by blocking me

Mi hanno trattenuto tutto quello che avevo fatto con le vincite con tanto di cronologia di schedine vinte e perse , mi hanno detto che frode e lavaggio di soldi sporchi come se fossi un criminale quando i soldi li ho fatto puliti tramite delle semplici scommesse adesso non riesco ad accedere all'account perché mi hanno buttato fuori bloccandomi

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino before your account was blocked? Were they slots, live casino games, or sports betting?
• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification, before your account was closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

They were sports betting, sometimes football, sometimes ping pong.

I tried to withdraw only once a sum of € 200 but they immediately sent me for verification with personal documents, bank statements, selfies, when they gave me the ok for the verification an email arrived telling me about fraud and money laundering, when I won the bets normally with a history of games won and lost, keeping all the profit plus 5% of what I had initially deposited, deposit of 200 I was only able to withdraw € 190 out of € 1050 the rest became their property

Erano scommesse sportive , avvolte calcio ,avvolte ping pong

Ho provato a prelevare una sola volta una quota di 200€ mà mi hanno mandato subito in verifica con documenti personali,estratti conto , selfie , quando mi hanno dato l'ok per la verifica e arrivata un'email dandomi del frode e lavaggio di soldi sporchi, quando le scommesse le ho vinte normalmente con tanto di cronologia di giocate vinte e perse , trattenendosi tutto il profitto più il 5% di quello fhe avevo depositato inizialmente, deposito da 200 ho solo potuto prelevare 190€ su 1050 il resto e diventato di proprietà loro

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.