LeoVegas Casino - Os ganhos do jogador foram cancelados.

I sent all the documents to them

They were accepted, I cashed out, I entered my account the other day and there was nothing there so I went to find out what happened to my money, they said I was irregular and they blocked my money

Please I just want what's mine! Solve it!!!

Mandei todos os documentos pra eles

Foram aceitos, eu saquei, entrei no outro dia na minha conta e não estava nada lá então fui saber oq aconteceu com meu dinheiro, eles disseram que eu estava irregular e eles bloquearam meu dinheiro

Por favor só quero oque é meu! Resolvam isso!!!

Dear osmardomingos101,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Have you, by any chance, saved your game history? If yes, please forward it to petronela.k@casino.guru. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Do I understand correctly that your winnings were accumulated from a free bonus solely?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I can not send!

But I won R$:539.15 it's been a week since I completed the verification

Slot Machine Games

Yes I won a bonus of 20 free spins and managed to make 539.15 reais

Please I just want my money!

Não consigo mandar!

Mas eu ganhei R$:539.15 fiz tem uma semana que eu já concluí a verificação

Jogos caça -níqueis

Sim eu ganhei um bônus de 20 giros gratis e conseguir fazer 539.15 reais

Por favor só quero meu dinheiro!

Is there any relevant communication between you and the casino, please that you could forward to petronela.k@casino.guru?

Dear osmardomingos101,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.