Librabet Casino - O jogador enfrenta problemas para acessar o cassino após o depósito.

What's going on with this casino? I deposited 20 euros through FUNID and I can't log in to play! Neither from the website, nor through the FUNID application! Also, why doesn't Funid help when I tell them my problem with proof? omg!!!!

What is finally happening with these casinos?

Whattt!!!!

Dear Antonia1997,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

How long have you been playing at this casino? Is this the first time you’ve had difficulties accessing the website?

Have you tried clearing your browser history, cookies, and cache, or using a different device or browser to access the casino?

Have you contacted customer support via email to inquire about the problem?

Have you attempted to search for a working link to the casino through Google or another search engine?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I opened an account yesterday through Funid, first time playing, I spoke to a representative and it doesn't help! I've done all the necessary steps and still the same thing happens, he can't access it as far as I know! I want my money back since I can't even play anywhere else

Άνοιξα λογαριασμό χθές μέσω Funid πρώτη φορά παίζω μίλησα με εκπρόσωπο και δεν βοηθάει κάνεις! Έχω κάνει όλα τα απαραίτητα βήματα αυτά και πάλι το ίδιο συμβαίνει κάνεις δεν μπορεί να έχει πρόσβαση από ότι ξέρω! Θέλω να μου επιστρέψουν τά χρήματα πίσω εφόσον δεν μπορώ να μπω νά παίξω έστω αλλού

Please forward me the screenshots of the error you see when you try accessing your casino account. Also, kindly send me the conversations with the casino customer support that could be relevant to the investigation of your case. My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Ok everything is okay I found my account and I play thank you

Dear Antonia1997,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru