LiliBet Casino NO - O jogador ainda não recebeu os seus prémios.

Hello,

I would like to file a complaint against LilBet regarding two withdrawals that were marked as successful, but I have not received the funds.

Details:

Withdrawal reference: 250123

Amount: NOK 3,000.00

Status: Successful

Date: 09/06/2026

Withdrawal reference: 250268

Amount: NOK 3,000.04

Status: Successful

Date: 10/06/2026

The total amount missing is NOK 6,000.04.

I have previously received withdrawals from LilBet to the same card without any issues. These withdrawals were sent to the same card and bank account that I have always used.

I have contacted LilBet support by email several times but have not received a response. I have requested proof of payment and ARN/RRN tracking numbers, but no information has been provided.

I am requesting:

Proof of payment for both withdrawals.

ARN/RRN tracking numbers for both transactions.

Immediate payment of the missing funds if the withdrawals were not actually processed.

I can provide screenshots showing that both withdrawals are marked as "Successful".

Thank you for your assistance.

Kind regards,

helene

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Helenenyg,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It’s been 14 days

Dear Helenenyg,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Have not recived anything

Dear Helenenyg, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Helenenyg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I did reply on email

Dear Helenenyg,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Jana, (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello Helenenyg,

We would like to update you that due to Jana, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Jana has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Jana will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Helenenyg,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite LiliBet Casino NO representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear Casino Guru and Helenenyg,

Thank you for bringing this matter to our attention.

We have completed a full review of the player's account and the withdrawals in question.

Our investigation confirmed that although both withdrawals were displayed as successful, they were ultimately not completed.

The withdrawal of NOK 3,000.00 (reference 250123) was returned to the player's account on 10 June 2026. The funds were subsequently used for gameplay.

The second withdrawal of NOK 3,000.04 (reference 250268) was not returned at the time. We have now returned these funds to the player's account, where they are available for withdrawal.

As a result, there are no outstanding funds missing from the player's account.

We trust this clarifies the outcome of our investigation. Should any further information be required, we will be happy to assist.

Kind regards,

LiliBet Casino NO

Dear LiliBet Casino NO,

Thank you for your prompt attention to this matter; it is greatly appreciated.

Dear Helenenyg,

Following the previous communication from the casino, I am pleased to inform you that you may now proceed with your withdrawal. Kindly keep us updated on any new developments. We are grateful for your continued support and assistance.

Thank you for your response. However, the problem has not been resolved. Every time I request a withdrawal, it is initially shown as successful, but after some time the withdrawal is cancelled and the funds are returned to my casino account. This keeps happening, making it impossible for me to withdraw my winnings.

Please explain why my withdrawals are being cancelled and what needs to be done to ensure that my withdrawal is processed successfully and the money is actually paid out to my bank account.

I have now been told that I need to wager an additional €3,000 before I can withdraw my winnings. This was not one of the conditions when I won these funds. Had I known this requirement existed, I would not have expected to face this issue. Please explain why these new wagering requirements have been added after I already won the money.

Dear Casino Guru and Helenenyg,

Thank you for your follow-up.

We have reviewed the player's case further and identified that the additional wagering requirement was applied incorrectly. The issue has now been resolved, and the additional wagering requirement has been removed. 

The player can proceed with a new withdrawal request for the available funds, and the withdrawal will be processed accordingly.

We apologise for any inconvenience and confusion caused and appreciate the player's patience while this matter was reviewed and resolved.

Kind regards,

LiliBet Casino NO

Dear Helenenyg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.