Linebet Casino - O depósito do jogador não foi creditado.

Dear Casino Guru Team,

I would like to file a complaint against Linebet regarding a deposit that has not been credited to my account.

Player ID: 1731574131

On 15 July 2026, I accidentally deposited 12,000 EGP via InstaPay without realizing that the maximum allowed deposit amount was 10,000 EGP.

As a result, the deposit was not credited to my Linebet account.

Immediately after discovering the issue, I contacted Linebet Support by email on 15 July 2026 and provided all the required transaction details, including:

Deposit amount: 12,000 EGP (approximately 236 USD)

Payment method: InstaPay

Transaction Reference: 935879155919

Date and time: 15 July 2026, 05:40 AM

Sender and recipient payment details

I admitted that the mistake was mine and politely requested either:

To credit the deposit to my Linebet account, if possible, or

To refund the deposited amount to my original payment method.

Unfortunately, today is 21 July 2026, and despite waiting for 6 days, I have not received any reply or update from Linebet.

I have fully cooperated and provided all the necessary information, but my case has been ignored.

I respectfully ask Casino Guru to contact Linebet and assist in resolving this matter by either crediting my deposit or issuing a refund.

Thank you for your assistance.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any deposits into this casino in the past?
• Where did you find the information regarding the maximum allowed deposit limit?
• Did you receive any pop-up warning or notification informing you that the amount you were trying to deposit was too high?
• Have you contacted your payment provider to ask about the status of the transaction, whether it reached the recipient, or whether it was returned to the sender?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Thank you for your reply and for looking into my complaint.

Yes, I have made deposits to this casino before, and they were received successfully without any issues.

When I tried to make a new deposit of 12,000 EGP, after I had already transferred the money, I discovered that the maximum allowed deposit is 10,000 EGP. As a result, my deposit was rejected.

I contacted the casino’s complaints email immediately on 15 July, the same day the issue occurred.

Today is 22 July, and I still have not received any response. I believe this is an unreasonably long time to wait for a solution.

I have all the evidence, including the payment confirmation and proof of the transfer. I can provide any documents you need.

I kindly ask for your help in resolving this issue as soon as possible.

Thank you very much for your support.

Best regards,

• Could you please send me a screenshot of the deposit history in your casino account showing the declined deposit in question? My email address is veronika.f@casino.guru.
• Could you also forward me the communication between you and the casino's customer support regarding the missing deposit?
• Have you contacted your payment provider to trace the transaction?
• Additionally, please send me your bank statement in PDF format, covering the period from the date you made the deposit until today.

Dear Ibrahimsabry7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru