Locowin Casino - A retirada do jogador está atrasada.

I am writing to you to request your assistance in resolving a problem with Locowin Casino, as I have experienced an unjustified delay in receiving a withdrawal I requested on 01/03/2025.

My account at Locowin has been verified since 28/02/2025, and I have fully complied with all the requirements set out in their terms and conditions. According to their policy, withdrawals should be approved within 48 hours and then sent to the bank account according to the selected payment method. However, as of today (10/03/2025), it has been more than 9 days without me receiving the funds or any notification regarding the status of the withdrawal.

I have checked my account, and there has been no official update or communication explaining the delay in the transaction. Furthermore, Locowin Casino has not informed me of any potential issues affecting the processing of my withdrawal.

Since their policy states that players will be notified if a withdrawal takes longer than 10 days and considering that it has already been several days without a response, I believe this situation requires intervention to ensure fair treatment.

I would greatly appreciate it if you could help me contact Locowin Casino for a satisfactory solution. I look forward to your guidance and any further information I may need.

Sincerely,

Robert

Me dirijo a ustedes para solicitar su ayuda en la resolución de un problema con Locowin Casino, ya que he experimentado un retraso injustificado en la recepción de un retiro que solicité el 01/03/2025.

Mi cuenta en Locowin ha sido verificada desde el 28/02/2025, y he cumplido plenamente con todos los requisitos establecidos en sus términos y condiciones. Según su política, las retiradas deberían aprobarse en un plazo de 48 horas y, a continuación, enviarse a la cuenta bancaria según el método de pago seleccionado. Sin embargo, a fecha de hoy (10/03/2025), han transcurrido más de 9 dias sin que haya recibido los fondos ni notificación alguna sobre el estado de la retirada.

He comprobado mi cuenta, y no ha habido ninguna actualización o comunicación oficial explicando el retraso en la transacción. Además, Locowin Casino no me ha informado de ningún posible problema que afecte al procesamiento de mi retirada.

Dado que su política establece que los jugadores serán notificados si una retirada tarda más de 10 días y considerando que ya han pasado varios días sin respuesta, creo que esta situación requiere una intervención para garantizar un trato justo.

Le agradecería enormemente que me ayudara a ponerme en contacto con Locowin Casino para obtener una solución satisfactoria. Espero su orientación y cualquier información adicional que pueda necesitar.

Atentamente,

Robert

Dear ROBERTCC11,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many cases that were submitted, the casino decided to adopt a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Hello Cristina,

Thank you for helping me in this case, it is not the first withdrawal I make at this casino. I registered because I saw it on social networks and the truth is that I regret it a lot. I just want to withdraw my winnings, but it seems that they make it impossible.

Thank you so much.

greetings

Hola Cristina,

Gracias por ayudarme en este caso, no es el primer retiro que hago en este casino. Me registre por que lo vi por redes sociales y la verdad que me arrepiento mucho yo solo quiero retirar mis ganancias, pero parece que lo hacen imposible.

Muchas gracias.

saludos

Dear ROBERTCC11,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 50 cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Locowin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Locowin Casino. I wish I could be of more help.

If you do not receive the withdrawal within 14 days after you requested it, I would recommend you undergo the casino's dispute process you can read about it here first:

https://www.locowin.com/terms-and-conditions (point 10.)

If you end up contacting the casino regulator, feel free to take advantage of our article on how to do so here: https://casino.guru/submitting-complaints-to-regulators

The casino can reopen this complaint anytime.

ROBERTCC11 informed us, that the withdrawal was processed successfully, therefore this complaint will now be closed as resolved.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru