Locowin Casino - A retirada do jogador foi adiada por tempo indeterminado.

Hello, 10 days ago I made a deposit of 50 euros without receiving any bonus and rejecting all of them. Luckily, in the live casino I increased that amount to 800. Since Saturday when I made the withdrawal, I am still waiting for my money. They asked me for the KYC documents, which they approved all of them, and since then nothing but delays. They start with the verification being finished in no time, then 5 days, then 10 and today they tell me that when that time is up I will have to wait a lot longer until they make the effective withdrawal, but they cannot tell me how long it will take until they approve it...

Seeing the reviews I'm starting to believe that they're scamming me or not giving me anything back.

Buenas, hará 10 días hice un ingreso de 50 euros sin recibir ningún bono y rechazando todos. Por suerte en el live casino eleve esa cantidad hasta 800. Desde el sábado que hice la retirada sigo esperando mi dinero. Me pidieron los documentos KYC los cuales aprobaron todos y desde entonces nada más que largas. Empiezan con en nada acaba la verificación, luego 5 días, luego 10 y hoy me dicen que cuando acabe ese tiempo tendré que esperar bastante más hasta que hagan la retirada efectiva pero que no me pueden decir lo que tardarán hasta que no lo aprueben....

Viendo las review me empiezo a creer que me estafen o no me devuelvan nada.

Hello Sam99,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Locowin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

On the day of withdrawal, I sent all the requested documents (identity, address and account ownership)

It was without bonuses everything

And it was this morning when they told me that they don't know how long it will take to verify the withdrawal through third parties and that once approved they can't tell me how long it will take to get the money.

El propio día de la retirada envié todos los documentos solicitados (identidad, dirección y titularidad de la cuenta)

Fue sin bonos todo

Y fue esta mañana cuando me dijeron que no saben lo que tardarán en verificar a través de terceros la retirada y que una vez aprobado no me pueden decir lo que tardarán en llegarme el dinero..

Dear Sam99,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Locowin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Locowin Casino. I wish I could be of more help.

I would recommend you undergo the casino's dispute process you can read about it here first:

https://www.locowin.com/terms-and-conditions (point 10.)

If you end up contacting the casino regulator, feel free to take advantage of our article on how to do so here: https://casino.guru/submitting-complaints-to-regulators

The casino can reopen this complaint anytime.