Locowin Casino - O jogador ainda não recebeu os seus prémios.

I haven't received a reply since Wednesday. This morning I received a link so I have to verify my account again, but when I inquired via chat, they told me to wait again. So, it looks like I'll have to wait another two weeks for my money. Locowin is becoming a joke. I really don't know what to do anymore.

habe seit mittwoch keine antwort bekommen, heute morgen link bekommen damit ich mich wieder verefizieren muss, auf anfrage über den chat heisst es wieder ich soll warten, also kommt es wieder so das ich 2 wochen auf mein geld warten muss, ist echt langsam ein witz bei locowin. Weiss echt nicht mehr weiter.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear P7W3L,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I've made withdrawals there before, but having to do a new verification every time feels a bit like a scam. Especially since I already did a verification on June 17th, 2026, which was green on my account, and now two days later I'm supposed to do another one. I'll wait until Monday, and if nothing happens, I'll contact MGA.

Ich Zahle ja nicht das erstemal dort aus,aber jedes mal immer wieder eine neue verifzierung zu machen kommt für mich echt bissel scam artig vor. Voralem hab ich am 17.06.2026 schon eine verifizerung geamcht diese war auch grün auf meinem account 2 tage später soll ich wiede eine machen. warte jetzt noch bis Montag und wenn ncihts passiert werde ich mich an MGA wenden.

This was the response from the chat: I have reviewed your account and would like to inform you that your withdrawal is currently being reviewed by our security department for further verification; this process can take up to several weeks. The department is currently working on your case and will contact you as soon as the process is complete. Thank you very much for your patience and understanding.

I think it's starting; the processing is supposed to take several weeks.

das war die antwort vom chat :Ich habe Ihr Konto überprüft und möchte Sie darüber informieren, dass Ihre Auszahlung derzeit von unserer Sicherheitsabteilung zwecks weiterer Verifizierung geprüft wird; dieser Vorgang kann bis zu mehreren Wochen in Anspruch nehmen. Die Abteilung bearbeitet Ihren Fall aktuell und wird sich mit Ihnen in Verbindung setzen, sobald der Vorgang abgeschlossen ist. Wir danken Ihnen herzlich für Ihre Geduld und Ihr Verständnis.

Ich glaub es geht los mehrere wochen soll die bearbeitung dauern.

I have reviewed your account and would like to inform you that your withdrawal 26101431 is still under review by our security department for further verification, which may take up to several weeks. They are currently working on your case and will contact you as soon as this is complete. Your patience and understanding are greatly appreciated.

Das bekommt man als Antwort , ich bin komplett KYC-Verifiziert, und soll wieder Wochen auf mein Geld Warten also , die Verarschen echt die Leute. Bitte um Hilfe?

Dear P7W3L,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear P7W3L,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru