Locowin Casino - Os ganhos do jogador foram confiscados.

This casino stole my winnings of 1300 euros and gave me back my bet that I had made of 30 euros. I played with a welcome bonus and managed to wager and withdraw 1300 euros.

A few days later I get an email saying that I have played a game, in this case "the dog house" during the wagering period. And that game is prohibited during the wagering period. What surprises me is that all other casino sites I have played on with a welcome bonus have automatically kicked me out of the game if I have entered a "prohibited game". Anyway, I didn't win anything on the prohibited game, but apparently only spun a few spins on it. My winnings come from permitted games and for me this is a theft of my winnings. Is there anything I can do about this? 1300 euros is a lot of money for me and I would really like to get it back.

detta casinot stal min vinst på 1300 euro och gav mig tillbaka min insats som jag hade gjort på 30 euro. jag spelade med en välkomstbonus och lyckades omsätta och göra uttag på 1300 euro.

någon dag senare får jag ett mail där de säger att jag har spelat ett spel, i detta fallet "the dog house" under wager perioden. och att det spelet är förbjudet under wagern. det som gör mig väldigt förvånad är att alla andra casinosidor jag spelat på med en välkomstbonus har automatiskt skickat ur mig ur spelet ifall jag gått in på ett "förbjudet spel". hursomhelst så vann jag ingenting på det förbjudna spelet utan spann tydligen bara några spins på det. min vinst kommer från tillåtna spel och för mig är detta en stöld på min vinst. går det att göra något åt detta? 1300 euro är väldigt mycket pengar för mig och skulle väldigt gärna få det tillbaka.

Dear skurrupap,

Thank you for submitting your complaint. I’m sorry to hear about your experience at Locowin Casino. We believe that restricted games for bonus play should be blocked and that this rule should be implemented at the software level—meaning the casino's software or website should prevent players from placing bets on games that are not permitted during bonus wagering. That would be the ideal solution. Alternatively, at the very least, players should be notified when they access a restricted game that it cannot be played while their bonus is active.

• Could you please advise if you have been warned by the software when accessing any of the restricted games and if it was your first redeemed bonus in this casino?
• Do you have access to your gameplay history in your account? If yes, could you please share it with us?
• If there is any other relevant communication between you and the casino, please forward it to natalia.b@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Natalia

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The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello again,

No, I have not been warned in any way by the website that I am playing a prohibited game. The game was not blocked and I did not receive any type of warning that I am playing a "prohibited game". To me, it feels like the casino deliberately chooses not to warn you so that they can then blame you for playing a prohibited game so that they can then steal the player's winnings.

it was my third welcome bonus I used, their welcome bonus is split across your first four deposits.

I have another picture they sent me regarding why they decided to steal my 1300 euros and will send it to you here in this post.

What do you think I should do to get my money back or can you help me in any way? I would be very grateful.

Hej igen,

nej jag har inte blivit på något sätt varnad från hemsidan att jag är inne och spelar på ett förbjudet spel. Spelet var inte blockat och inte heller fick jag någon typ av varning om att jag är inne på ett "förbjudet spel". För mig känns det som att casinot medvetet väljer att inte varna en så att de sen ska kunna skylla på att man varit inne på ett förbjudet spel så att de sen kan sno spelarens vinst.

det var min tredje välkomstbonus jag använde, deras välkomstbonus är uppdelad i dina fyra första insättningar.

jag har ännu en bild de skickade till mig angående varför de bestämde sig för att sno mina 1300 euro och kommer att skicka den till er här i detta inlägget.

vad tycker ni att jag ska göra för att få tillbaka mina pengar eller kan ni hjälpa mig på något sätt? Det skulle göra mig väldigt tacksam.

I would also like to add that I am very careful to read through the "bonus terms" before I choose to use a welcome bonus.

When it comes to banned games, however, I have not been very attentive as I have played at several casinos and ALWAYS been sent out or warned if I have been in a banned game. Since the other casinos do not even allow the player to enter a banned game, it means that locowin has consciously chosen not to use that function. Therefore, I believe that this is pure theft and that this gives the casino a reason that they can later use as an argument for why they have stolen the player's money.

/Kevin

Vill även tillägga att jag är väldigt noga med att läsa igenom "bonus terms" innan jag väljer att använda mig utav en välkomstbonus.

När det kommer till förbjudna spel har jag dock inte varit jätte uppmärksam då jag har spelat på flertal casinon och ALLTID blivit utskickad eller varnad ifall jag varit inne på ett förbjudet spel. Eftersom att de andra casinona inte ens tillåter spelaren att gå in på ett förbjudet spel så innebär det att locowin medvetet valt att inte använda sig utav den funktionen. Därför anser jag att detta är ren stöld och att detta ger casinot en anledning som de sen i efterhand kan använda som argument till varför de har stulit spelarens pengar.

/Kevin

What makes me extra irritated is that I didn't win anything on the banned games. If I had, I could have accepted that they would take away the winnings I got while playing the banned games.

Det som gör mig extra irriterad är att jag inte vunnit något på de förbjudna spelen. Hade jag gjort det så hade jag kunnat acceptera att de plockar bort vinsterna jag fått medans jag spelat de förbjudna spelen.

Dear skurrupap, 

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Locowin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Locowin Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime. 

Kind regards,

Natalia