Love Casino - A retirada do jogador está atrasada.

At the beginning, I played with the bonus, which I also fulfilled, and then I won 1200 euros. Since 30.11, I've been waiting for my money. I also verified myself and uploaded and sent all the documents that were required of me, including the bank statement showing my deposit.

Habe am Anfang mit den Bonus gespielt den habe ich auch umgesetzt und dan habe ich 1200 Euro gewonnen und seit 30.11 24 warte ich auf mein Geld ich habe mich auch verziefert u ich habe alle Dokumente hochgeladen und geschickt was von mir verlangt wurde u den Konto auszug habe ich auch geschickt wo zu sehen ist wie ich eingezahlt habe

Dear dinicthomas77, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and I understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.  

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually. 

Could you please forward a screenshot of your withdrawal request to veronika.f@casino.guru?  

Thank you in advance for your cooperation and reply. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear dinicthomas77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you for your email.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Love Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Love Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.