Lucky Whale Casino - O pedido de retirada do jogador está atrasado.

Good day,

I had a Lucky Whale Casino account with a balance of [amount in USD/EUR/Crypto]. On [date of last login], I attempted to request a withdrawal, but shortly thereafter, the website was no longer accessible.

Currently, the page only shows a message about the alleged "license renewal" and refers to the email support@luckywhalecasino.com . Multiple attempts to contact this address have so far remained unanswered.

I ask for your assistance to pay out my remaining balance of [300€].

Casino username/email: [your username or email]

I can attach proof of payment and screenshots of the account balance if required.

Thank you for your help.

Best regards

miah

Guten Tag,

ich hatte ein Spielerkonto bei Lucky Whale Casino mit einem Guthaben von [Betrag in USD/EUR/Krypto] auf meinem Konto. Am [Datum der letzten Anmeldung] wollte ich eine Auszahlung beantragen, doch kurz darauf war die Website nicht mehr erreichbar.

Aktuell zeigt die Seite nur eine Meldung zur angeblichen „license renewal" und verweist auf die E-Mail support@luckywhalecasino.com. Mehrfache Versuche, über diese Adresse Kontakt aufzunehmen, blieben bisher ohne Antwort.

Ich bitte um Unterstützung, damit mein verbleibendes Guthaben in Höhe von [300€] ausgezahlt wird.

Benutzername/E-Mail im Casino: [dein Benutzername oder E-Mail]

Zahlungsnachweise und Screenshots des Kontostands kann ich bei Bedarf beifügen.

Vielen Dank für Ihre Hilfe.

Mit freundlichen Grüßen

miah

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify when was the last time you accessed your casino account?
• Have you made any successful withdrawals in the past?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

The last time I had access was a month ago, but I didn't have any funds on it. When I deposited using crypto BTC almost a month ago, I received this message (see image). I didn't play or select any bonuses there, and I didn't make any withdrawals.

Best regards

miah

Das letzte mal wo ich noch zugriff hatte war vor ein Monat da hat ich allerdings noch kein guthaben drauf gehabt. Als ich vor knapp 1 monat dann eingezahlt habe per krypto btc kam bei mir diese melden (siehe bild). Ich dort keine Bonus gespielt oder ausgezwählt und auch keine Auszahlungen getätigt.

Viele Grüsse

miah

Thank you very much for your reply. Could you please post the screenshot you mentioned in your last message here? It seems to be missing. Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear siammiah06585,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I can no longer access the site and it no longer answers my emails

I want to withdraw my entire balance there

ich komme gar nicht mehr bei der seite rein und sie antwortet auch nicht auf meine mails mehr

ich will mein ganzes guthaben dort auszahlen lassen

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear siammiah06585,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Lucky Whale Casino representative to join this conversation and participate in resolving this complaint.

Dear Lucky Whale Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

ok all right please contact

ok alles klar bitte kontaktieren sie

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear siammiah06585,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru