Mafia Casino - A desistência do jogador está atrasada.

I won €28,000 playing and have been trying to withdraw it for two weeks. However, nothing is being processed, and then verification was requested, which I successfully submitted directly to the casino. But this verification has also been stuck in "processing" for five days. Please help me get this Mafia casino to release my winnings.

Ich habe beim Spielen 28.000€ gewonnen und möchte diese seit 2 Wochen auszahlen. Jedoch wird dort nichts bearbeit und dann wurden Verifizierungen angefragt und ich habe diese direkt an das Casino erfolgreich gesendet. Doch diese steckt auch schon seit 5 Tagen in der „Bearbeitung" Bitte helfen sie mir, dass Mafia casino zum auszahlen zu bringen.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mafia Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Did you achieve your current balance with the help of a bonus?
• Have you made any previous successful payouts?
• Which documents has the casino requested from you?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas