Magical Spin Casino - O levantamento dos prémios dos jogadores está atrasado.

Good afternoon, I registered in this casino and I won 10 euros of no deposit bonus, I successfully completed the rollover, and I got 100 euros, then I spoke to chat to verify the account, I sent the documents and it was verified after 2 days, then they told me to deposit to be able to withdraw the winnings, I made the deposit with Skrill, and I played the deposit as they asked, I made the withdrawal of 100 euros, since the 16/02/2023, they said to wait 48 working hours, today the 20/ 02/2023 it's been 48 business hours, and they still haven't paid me, they don't respond to emails, at 18:00 I entered the casino again to check the withdrawal and it was canceled please help me

Boa tarde, registei neste casino e ganhei 10 euros de bonus sem depósito, conclui com sucesso o rollover, e fiquei com 100 euros, depois falei com chat para verificar a conta, enviei os documentos e foi verificado depois de 2 dias, depois disseram me para depositar para poder levantar os ganhos, fiz o deposito com Skrill, e joguei o depósito como eles pediram, fiz a retirada de 100 euros, desde o dia 16/02/2023, disseram que para esperar 48 horas uteis, hoje dia 20/02/2023 faz 48 horas uteis, e ainda não me pagaram, não respondem aos emails, às 18:00 entrei no casino novamente para checar o levantamento e tava cancelado por favor me ajudem

Dear marisabianca,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear marisabianca,

Have you received your withdrawal from the casino yet?

yes, im received the money after complaint on another page

its resolved

thank you casino guru

Dear marisabianca,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru