Magical Spin Casino - O levantamento dos prémios dos jogadores está atrasado.

Delays in payment and no reactions or answers

I sent my documents via email , but unfortunately I am not verified.

I also sent several questions to finance@magicalspin.com and support@magicalspin.com.

Now i got an email back after 3 / 5 Days, that this is not the right email.

mxxxx.frxxxxx@googlemai.com is the same as mxxxfriedrich@gmail.com

this is only a short form from my email.

not more.

Dear Tekkfried,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

m.....f.....0@googlemail.com is the same as m.....friedri..0@gmail.com

only a short from that google allows.

Made a withdraw request but canceled.

Didnt get any answer or notificafion.

But i am verified.

Where IS the problem

Dear Tekkfried,

Have you received your withdrawal from the casino yet?

It clearly states above that the payout was cancelled 😀

Es steht oben deutlich, dass die Auszahlung storniert wurde 😀

The withdrawal was cancelled, according to the department it was not cancelled by the casino.

I haven't received any notification either.

Die Auszahlung wurde storniert, laut Aussage von der Abteilung wurde diese nicht von dem Casino storniert.

Ich habe auch keine Benachrichtung nichts erhalten.

Thank you for your reply, Tekkfried. Have you made any successful withdrawals before? Did you accumulate your winnings with or without an active bonus?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Tekkfried,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.