Magius Casino - Os ganhos do jogador foram confiscados.

Hi, I played at the online casino Magius3.com and I won €800. I made a withdrawal of €350 (since you can make €500 a day) but the other €400 were cancelled and "disappeared" from the transactions. As if I had not won or lost. Then I loaded another €137 and lost them anyway… but I would be interested in the €450

Salve, ho giocato al casinó online Magius3.com e avevo vinto 800€. Ho fatto un prelievo di 350€ (essendo che si può fare 500€ al giorno) ma gli altri 400€ sono stati cancellati e sono "spariti" dalle transazioni. Come se non avessi vinto o perso. Poi ho caricato altri 137€ e li ho persi comunque… ma mi interesserebbero i 450€

Dear Davidevice,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Magius Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Did you achieve your previous balance with the help of a bonus?
• Have you contacted casino support and asked for an explanation? What response have you received?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No, I didn't use any bonuses or free credits, I tried to request assistance but it tells me they can't do anything because the withdrawal is canceled. It had already happened to me before but I didn't think it could happen again...

No, non ho usato bonus né crediti gratis, ho provato a richiedere assistenza ma mi dice che non possono fare niente perché il prelievo risulta annullato. Mi era già successo in precedenza ma non pensavo potesse riaccadere…

Thanks for your reply.

• Could you please share with me your communication with the casino regarding the missing funds?
• Did you play the funds down after the payout was canceled, or has the casino confiscated the funds?

Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to your reply.

Dear Davidevice,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru