Magius Casino - Os pedidos de saque dos jogadores estão atrasados.

Good morning. I’m here to file a complaint. Magius Casino has three pending withdrawals so far, and nothing has happened. The chat support always says the same thing. They need to stop this nonsense and be transparent with the players.

Bom dia vim fazer reclamação su casino Magius fez 3 levantamentos tão pendentes até agora nada o chat sempre disse na mesma cosia eles tem que parar com essa palhaçada e ser trasparente con os jogadores

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Could you please advise when exactly you requested these withdrawals?
• Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

Good afternoon. I've already received €1,500; I'm still missing €2,300.

Boa tarde já recebi 1500€ falta 2300

Thank you for the update. I’m glad to hear that you have received €1,500. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Your screenshot shows three pending withdrawals of €500 each, totalling €1,500. Do I understand correctly that these three withdrawals were successfully processed?
• Could you please clarify the remaining disputed amount?
• Do you currently have any pending withdrawal requests? If you do, on what exact date did you request them?

Thank you in advance for your reply.

Dear Famara,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.