Malina Casino - A conta do jogador foi encerrada.

Hello. Unfortunately, I have a problem with Malina Casino. My account has been blocked, and I had funds in it—around 500 PLN (I don't recall the exact amount, but it was roughly 500 PLN). For the past two weeks, the bookmaker has stopped responding to my messages regarding the return of these funds, given that I can no longer play there.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Good morning. I deposited 500 PLN there, but after the deposit, I discovered there was a maximum limit of 5 PLN in place. I wanted to withdraw the funds, but I was told I had to meet a 500 PLN wagering requirement, so I kept placing 5 PLN bets until my account was closed; I hadn't taken any bonus, and they didn't ask for verification.

Dear kurak,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Unfortunately, I don't have much in the way of email correspondence because they stopped replying to me, and I haven't received any messages. The chat agent keeps asking me to email an address that hasn't answered me for two months, claiming that the relevant department will handle the matter as a priority and that I'll get my funds back. I sent the attachments via email because the system here says I've exceeded the attachment limit.

Unfortunately, I don't have much in the way of email correspondence because they stopped replying to me, and I haven't received any messages. The chat agent keeps asking me to email an address that hasn't answered me for two months, claiming that the relevant department will handle the matter as a priority and that I'll get my funds back. I sent the attachments via email because the system here says I've exceeded the attachment limit.

Hello kurak,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear kurak,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Malina Casino to join this conversation and assist in addressing the complaint.

Dear Malina Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.