Malina Casino - A conta do jogador foi encerrada sem resolução do problema.

Hello, I have a request: can you help me? I have a problem with a game.

I created an account at Cleobetra Casino 2026 and tried several times to close my account via self-exclusion, but they didn't respond. Then I sent an email stating that I would involve lawyers if I didn't get my money.

Then they closed my account out of fear.

Within a very short time, I deposited 1480 euros and lost everything. I tried several times to close my account permanently via self-exclusion, but they didn't respond. Last email was on June 19th.

Could you help me get my lost money back? I'm not getting any response from the casino anymore. They're not replying to my emails at all.

Hallo ich habe eine bitte können sie mir helfen ich habe ein spielproblem

ich habe bei cleobetra casino 2026 ein konto erstellt habe mehrmals versucht mein konto per selbstauschuss zu schliessen nicht reagiert dan habe ich per email gesendet das ich anwälte einschalte wenn ich nicht mein geld nicht bekomme

werde dan haben sie mein konto geschlossen aus angst

innerhalb kurzeste zeit habe 1480 euro eingezahlt und alles verloren ich habe mehrmal versucht mein konton per selbstauschuss endgültig zu schliesen haben sie nicht reagiert leztze email am 19.6

Könnten sie mir helfen mein verloren geld zu bekommen ob ich bekomme keine antwort mehr von den casino ? Null beantwortungs meine emails

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Diana24;

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

• Have you informed the casino of your gambling issues at any point before depositing and playing?
• Was your account closed after you informed the casino of your gambling issues?
• Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at tomas@casino.guru

Thank you in advance for your cooperation.

Best regards,

Tomas

Yes, they are aware of it; I have sent several emails, no response.

After I threatened legal action, my account was closed and I received no further response.

Ja ist ihnen bekannt habe mehrere emails gesendet keine reaktion

mnachdwm ich mit rechtliche schritte gedroht habe wurde mein konto geschlossen habe keine antwort mehr erhalten

Thanks for your patience.

Could you please explain whether you have disclosed your gambling issues to the casino before your deposits in May? Would you be able to submit the relevant communication to me as evidence?

Looking forward to your reply.

Yes, I notified you but received no reply.

ja ich habe mitgeteit keine anwort erhalten

Dear Diana24,

The evidence you provided can't be considered valid.

In the email dated May 1st, you mention a refund request for the activity that took place between May 13th and May 16th. Kindly send me screenshots of the original correspondence sent to the casino; otherwise, we won't be able to assist you.

Dear Diana24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru