Malina Casino - A retirada do jogador está atrasada.

I made exactly 14 days ago 3 withdrawals of €500 each because it wouldn't let me withdraw more than 500... after 14 days the withdrawal still in my account says it's in the verification phase... the live chat is terrible and most of those who answer say they can only request a prompt payment and for 6 days they've been telling me that the payment is being processed and that they've had delays and are arriving from one day to the next or other similar nonsense!!!! It's the first time I've played in this casino but it's really terrible!!! Could I have some help please? I WANT THEM TO GIVE ME MY MONEY

Ho fatto esattamente 14 giorni fa 3 prelievi da 500€ ciascuno perché dí più di 500 non mi faceva prelevare…dopo 14 giorni il prelievo ancora sul conto mi esce che é in fase di verifica… la live chat é pessima e la maggior parte di quelli che rispondono dicono che possono solo sollecitare e da 6 giorni mi dicono che il pagamento é in fase di elaborazione e che hanno avuto dei ritardi e arrivano da un giorno all’altro o altre baggianate simili!!!! É la prima volta che gioco in questo casino ma é veramente pessimo !!! Potrei avere un’aiuto per cortesia?VOGLIO CHE MI DIANO I MIEI SOLDI

Dear Billy347226,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that the withdrawal request has been in the verification status since you requested it?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning, thanks for answering me... yes on the site it tells me that it is being verified but on live support they tell me today that they have moved my request to the top of the payment list and that they pay until 9pm... but they have been telling me this for days and I still haven't received anything, as for the KYC I don't know where I have to pass it but on the account it doesn't ask me for any type of verification and they continue to say that everything is fine... I played with real money without active bonuses

Buongiorno,grazie per avermi risposto… si sul sito mi dice che é in fase di verifica ma sul live supporto mi dicono oggi che hanno spostato la mia richiesta in cima alla lista dei pagamenti e che pagano fino alle 21 …ma mi dicono cosi da giorni e ancora non ho ricevuto niente,per quanto riguarda la KYC non so dove devo passarla ma sul account non mi richiede nessun tipo di verifica e loro continuano a dire che é tutto apposto… io ho giocato con soldi reali senza bonus attivi

kristina could i get an answer from you? what do you advise me to do

kristina potrei avere una risposta da voi?cosa mi consigliate di fare

one says that the withdrawal is in the final stage and the other says that it is in the verification phase!!! Could you please give me a hand, I don't know what to do with these people anymore!!! AFTER 14 days they only say bullshit lies there is not one who says the same thing!!!

uno dice che il prelievo é nello stato conclusivo e l’altra dice che invece é in fase di verifica!!! Potreste darmi una mano per cortesia non so più che fare con questa gente !!!DOPO 14 giorni dicono soltanto cazzate bugie non c’é n’é uno che dica la stessa cosa !!!

Good morning, any news?

Buongiorno,novità?

after 18 days today I write to them and they always answer me with the same excuse

dopo 18 giorni oggi li scrivo e mi rispondono sempre con la stessa scusante

At that time????

Allora????

Good morning, is there any news?

Buongiorno,ci sono novità??

after 21 DAYS WAITING FOR MY MONEY THEY STILL KEEP TELLING ME THE SAME BULLSHIT!!! NO TRACE OF MONEY, CAN YOU KNOW WHAT I SHOULD DO?

dopo 21 GIORNI CHE ATTENDO I MIEI SOLDI ANCORA CONTINUANO A DIRMI SEMPRE LE SOLITE CAZZATE!!! NESSUNA TRACCIA DI SOLDI ,SI PUÒ SAPERE COSA DOVREI FARE?

Thank you very much, Billy347226, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Billy347226,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Malina Casino representative to join this conversation and participate in resolving this complaint.

Dear Malina Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

It's been 20 days now that the money hasn't arrived

Sono 20 giorni ora che i soldi non arrivano

Dear Stefan, is the casino not answering?

Caro stefan ,non risponde il casinó?

AFTER 20 DAYS STILL NO TRACE, AND ON LIVE SUPPORT STILL THE USUAL ANSWERS!!!

DOPO 20 GIORNI ANCORA NESSUNA TRACCIA, E SULLA LIVE SUPPORTO ANCORA SEMPRE LE SOLITE RISPOSTE!!!

Hello Billy347226,

The casino has seven days to respond to the complaint thread. Let's hope they will respond as soon as possible.

Your patience is much appreciated.

Dear all,

Thank you for reaching out!

Please be informed that the customer's withdrawals have been paid out.

We appreciate your patience!

Best regards,

MalinaCasino team

Hello Billy347226,

Could you confirm that you have received the payment from the casino?

I'll be awaiting your reply.

Hi, I received an email from the site that the withdrawal was completed but the money has not yet arrived in my bank account!!!…

Ciao,mi é arrivata la mail del sito che il prelievo é stato completato ma i soldi ancora non sono arrivati sul conto bancario !!!…

Hello Billy347226,

Thank you for the information. Please be aware that it can take a few days for the funds to arrive in your account.

Please, keep us updated regarding the withdrawal.

Dear Billy347226,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi sorry I hadn't seen the email with your reply, yes everything is fine THE MONEY HAS ARRIVED IN THE BANK ACCOUNT!!! THANKS FOR THE AVAILABILITY AND THE HELP YOU HAVE GIVEN ME!!

Ciao scusami non avevo visto la mail con la vostra risposta,si tutto apposto I SOLDI SONO ARRIVATI SUL CONTO BANCARIO !!!GRAZIE PER LA DISPONIBILITÀ E L’aiuto che mi avete dato!!

Dear Billy347226,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan, Casino.Guru