Malina Casino - As retiradas dos jogadores estão atrasadas.

Hello, I made three withdrawals of 200, 300, and 500 exactly 9 days ago, and they are still showing as processing. However, after talking to people on this page, I see that it’s a common issue. When I contact support, they say they can't do more than escalate the issue, and they no longer respond to emails. You are the only ones who can help me, and I am asking you, please.

Salve ho fatto tre prelievi da 200 300 500 esattamente 9 giorni fa é mi risulta ancora in fase di elaborazione peró confrontandomi con le persone su questa pagina vedo che e un problema di tutti quando contatto l’assistenza mi dice che loro più di sollecitare non possono per email non rispondono più gli unici che possono aiutarmi siete voi ve lo chiedo per piacere

Dear Luigi01,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hi, the 14 days have passed, can we start with the complaint?

Salve sono passati i 14 giorni possiamo partire con il reclamo?

Hi, did they reply to you? It's been 17 days

Salve vi hanno riposto? Sono passati 17 giorni

Hi, is there any news by any chance?

Salve per caso ci sono novità?

Thank you for your reply, Luigi01. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

•Never made withdrawals on this site

• they verified my gaming account

• my winnings only and exclusively with real balance

•Mai effettuato prelievi su questo sito

• hanno verificato il mio conto gioco

• le mie vincite solo ed esclusivamente con saldo reale

Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Here are my 3 withdrawal requests for almost a month so more than 21 days surely the assistance for weeks now has been talking about reminders etc.. but they are useless

Ecco le mie 3 richieste di prelievo da quasi un mese cosi più di 21 giorni sicuramente l’assistenza da settimane ormai parla di solleciti ecc.. ma non servono a nulla

Thank you very much, Luigi01, for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Luigi01,

My name is Romi, and I will be assisting you with your case.

I would like to request the presence of a representative from the casino in this conversation.

Dear Malina Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Hi, I just received the money.

Salve mi sono appena arrivati i soldi

Thank you, Luigi01, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru