Malina Casino - As retiradas dos jogadores estão atrasadas.

I have a pending payment of 500 euros from 28.4 and 250 euros from 6.5 and I still haven't received the money.

Poz imam isplatu na cekanju 500e od 28.4 i 250e 6.5 i jos nisam dobio novce

Dear apbg8339,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

I haven't received the money yet, I don't need verification.

Nisam jos primio novce verfkacija mi netreba

I'm thinking of suing, I've asked customer service 20 times if everything is okay with my payment, they say it is and no verification is needed, I sent pictures

Ja mislim tuzit pito sam 20 puta sluzbu za korsnike ako je sve u redu sa mojom isplatom vele da je i provjera nije potrebna poslo sam slike

There is an update on my payment.

Ima novosti oko moje isplate

Hello, there's news today is the 11th working day, this is funny

Halo ima novosti danas je 11 radni dan ovo je smjesno

Thank you for your updates. We completely understand your frustration, especially given the repeated confirmations from customer support and the time that has already passed.

From our experience, most withdrawal requests are processed within 14 days, even if some cases—unfortunately—take longer than what is stated in the casino’s terms. We know this can feel unfair, especially when there’s no verification delay involved, but such waiting times are unfortunately not unusual.

We recommend giving the casino a little more time until the 14-day period has passed. If you still haven’t received your money by then, and everything on your end is confirmed to be in order, we’ll be ready to step in and do our best to assist you further.

Thank you for your patience so far.

I haven't received anything yet, it's been 12 days today, I don't have any strength or nerves left, they cut off my chat, they don't answer my emails, and when they did, they said they were busy.

Nisam jos dobio nista 12 dan je danas nemam vise snage ni zivaca chat su mi ukinuli mail ne odgovraju i kad su mi odgvorili rekli su da imaju guzvu

Please help.

Molim vas pomoc

Thank you very much, apbg8339, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear apbg8339,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Malina Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Malina Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Dear apbg8339,

We are happy to confirm that your withdrawal has been processed, and the money has been sent from our side on 17th may, 2025.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

We hope this helps clarify the matter for you.

Our team wishes you all the best for your future activities!

Best regards,

MalinaCasino team.

Thank you, Malina Casino, for the information.

Dear apbg8339,

Could you inform us whenever you receive your funds, please?

Thank you.

Respectfully,

Romi

Dear apbg8339,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Romi
Casino.Guru