Malina Casino - O jogador acredita que o seu pagamento foi atrasado.

Good evening I have been waiting for a week for my 3 withdrawals of €500 and they keep telling me in the live chat almost every day that I will receive it soon while at first they gave me 3 business days. and I don't see any response please can you help me. My patience has run out

Καλησπέρα σας Περιμένω για μια εβδομάδα 3 αναλήψεις μου των 500€ συνέχεια μου λένε στο live chat σχεδόν κάθε μέρα ότι θα της λάβω σύντομα ενώ στην αρχή μου έδιναν 3 εργάσιμες. και δεν βλέπω καμιά ανταπόκριση σας παρακαλώ μπορείτε να με βοηθήσετε. Έχει εξαντληθεί η υπομονή μου

Dear tsakalos420,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Good evening, they told me that verification is not needed and they gave me 3 days and 9 days have passed. The bad thing is that I was expecting this money for some obligations because I thought it would arrive in 3 days like they told me.

Καλησπέρα σας μου είπαν ότι δεν χρειάζεται επαλήθευση και μου έδωσαν 3 ημέρες και έχουν περάσει 9 ημέρες το κακό είναι ότι αυτά τα λεφτά τα περίμενα για κάτι υποχρεώσεις γιατί πίστευα θα μπουν στης 3 ημέρες όπως μου είπαν.

Update today they put one of my 3 withdrawals on her

Ενημέρωση σήμερα έβαλαν της μια από της 3 αναλήψεις μου

Dear tsakalos420,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I received my money, thank you.

Έλαβα τα χρήματα μου ευχαριστώ

Dear tsakalos420,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru