Malina Casino - O levantamento dos prémios dos jogadores está atrasado.

played on Malina Casino and requested a withdrawal on March 13. The money was never paid out, even after 7 days — even though the legal timeframe is 3 days. I ended up cancelling the request myself because I had no more patience to wait.

Now the same thing is happening again — this is the 7th day I’m waiting for a €500 withdrawal, and still nothing. Yet they manage to deduct money from my account instantly when I play. My account was fully verified a long time ago, but they keep hiding behind vague "internal checks" with no clear timeframe.

In the meantime, they keep sending promotional emails with cashback offers, bonuses, and marketing tricks — encouraging me to keep playing and depositing — while ignoring what they already owe me.

I have reported this to the relevant authorities (including Curaçao and local regulators), but I want to warn others to think twice before putting any money here.

Dear Daliborka12345,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Ok,i will be patient,thanks

Still nothing,this is the answer

Dear Daliborka12345,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear ,

I would like to sincerely thank you for your assistance. I am pleased to inform you that today I received the full payment from Malina Casino. Your support has been truly appreciated.

Best regards

Dear Daliborka12345,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru