Marvel Casino - O depósito do jogador está atrasado.

I've been waiting 2 hours for the deposit to my account even though it's confirmed. Also, after depositing an amount and including transfer fees and commissions, the total amount hasn't arrived.

Ya llevo 2 horas esperando el deposito en mi cuenta siendo que está confirmado además uno deposita un monto y en traspaso y comisiones no llegael total

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Dear Gems81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has not been credited to your casino account, I recommend contacting your payment provider so they can investigate. Please note that this can be a complex process and may take approximately one month. In these cases, the casino is usually unable to act while the payment provider investigates.

I apologize that we cannot be of more assistance at this time. I will leave this complaint open for one month and would appreciate it if you could keep us updated on any progress. Thank you for your understanding.

Karla M.