MaxWin Casino - A desistência do jogador foi adiada.

I've been waiting for my withdrawals for over two weeks. They've made me cancel them countless times and then request them again for small amounts. It's appalling how dishonest they are. Is there any solution to this? I'm tired of sending emails and always getting the same response. It's outrageous. Now I ask, why is such a clandestine casino allowed to operate so freely?

Hace más de quince días que espero los retiros. Me los han echo cancelar un montón de veces para solicitarlos nuevamente con montos pequeños. Es terrible lo ladrones que son, hay alguna solución para esto? Me canse de enviar mail y siempre responden lo mismo. Es una abuso. Ahora pregunto, porque opera libremente un casino tan clandestino?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to this casino for verification?
• How many pending withdrawal requests are currently in your account?
• Has the casino specified why you need to request smaller payments for the withdrawal of your winnings?
• Which payment method have you selected for your withdrawals?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika