Mega Dice Casino - A conta do jogador foi encerrada sem motivo.

Hello,

I have a problem with the megadice casino. I received an email that my account is being closed and the decision is irreversible. I do not understand such behavior of the casino. I have no explanation why this happened. I received a response that they refer to the general conditions. No specific sub-item was indicated. I believe that in the 21st century such behavior is unacceptable. As long as I deposited money, I lost, it was fine. I won, I wanted to withdraw, but problems arose. Please help me explain the situation.

Witam,

mam problem z kasynem megadice. Dostałem email że moje konto zamykają i decyzja jest nieodwracalna. Nie rozumiem takiego zachowania kasyna. Nie mam wyjaśnienia dlaczego tak się stało. Uzyskałem odpowiedź że powołują się na ogólne warunki. Nie został wskazany żaden konkretny podpunkt. Uważam że w XXI wieku takie zachowanie jest nie do przyjęcia. Póki wpłacałem pieniądze przegrywałem było dobrze. Wygrałem chciałem wypłacić pojawiły się problemy. Proszę o pomoc w wyjaśnieniu sytuacji.

Dear Leszunio69,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mega Dice Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you submitted any verification documents to the casino?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

- I created the account on 01/02/2025

- I mainly played live roulette and sports betting

- I did not use any bonuses

- yes I sent a photo of my ID, a selfie and an electricity bill

Verification has been accepted.

I sent you an email. Confirmation of acceptance of verification and the email I received from them. Please help.

Witam,

- konto założyłem 01.02.2025

- grałem głównie w ruletkę na żywo oraz zakłady sportowe

- nie korzystałem z żadnych bonusów

- tak wysłałem zdjęcie dowodu, selfie oraz rachunek za prąd

Weryfikacja została zaakceptowana. 

Wysłałem Tobie na email. Potwierdzenie akceptacji weryfikacji oraz email który od nich otrzymałem. Proszę o pomoc.

Dear Leszunio69,

• Could you please forward the documents you provided to the casino to me for review?
• Please forward the information to my email at tomas@casino.guru

I apologize for the inconvenience.

Dear Leszunio69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.