Megapari Casino - A retirada do jogador está atrasada.

Good afternoon, I've seen several complaints regarding Megapari. I'm experiencing issues where I'm not enabled to withdraw money from the payment market. That platform tells me there's no reason why I can't withdraw my money. However, the bookmaker tells me they need to fix technical issues, but it's not their fault. Two days have passed, and I need the money. Should I file a complaint?

Buenas tardes veo varias quejas en relación a Megapari, me esta pasando que no tengo habilitado para retiro mercado pago, desde esa plataforma me dicen que no hay motivo para q no pueda retirar mi dinero sin embargo en la casa de apuestas me dicen que deben solucionar problemas técnicos pero no depende de ellos..ya pasaron 2 días y necesito la plata debo realizar la denuncia?

Dear calamar00678,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand your situation, could you please provide more details?

• What exact message are you receiving when you attempt to withdraw your funds? Please send me a screenshot here.
• Have you had any prior issues with withdrawals on this platform?
• Did you comply with all the necessary verification requirements before attempting the withdrawal?
• What payment method are you using for the withdrawal? Have you tried selecting various different payment methods for your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

The Mercado Pago option doesn't appear for me to withdraw, but it does for depositing, that's the strange thing. I can't withdraw with Astropay because they ask for a minimum salary of 7 million to use the application. I can't download the other wallets from the Play Store, it must be that they are not enabled in my region. I had no problems. Before I deposited and withdrew with Mercado Pago, but now more than 3 days have passed without me being able to withdraw because the Mercado Pago option doesn't appear.

No me aparece la opción de mercado pago para retirar , pero si para depositar eso es lo raro, con astropay no puedo retirar porque me piden sueldo de 7 millones como mínimo para usar la aplicación, las demás billeteras no las puedo descargar de play store debe ser que no están habilitadas en mi región.. no tenia problemas ,antes depositaba y retiraba con mercado pago pero ahora ya pasaron más de 3 días sin que pueda retirar porque no aparece la opción de mercado pago

Dear Calamar00678,

Thank you for reaching out and sharing your concerns. We sincerely regret that you’ve encountered this issue and fully understand how frustrating it can be.

We would like to remind you that we have already responded to your similar complaint on other platforms and also provided detailed instructions directly to your email at [email address hidden by Casino Guru]. However, to ensure you are fully supported, we’re happy to provide those instructions again here.

• Please note that the Mercado Pago withdrawal method is currently unavailable due to unforeseen technical issues beyond our control. We apologize for the inconvenience this may have caused, and we are actively working to resolve it.

In the meantime, we kindly ask you to proceed with your withdrawal using AstroPay, which is fully operational and processing without issues.

Once you’ve completed the process, please inform us whether everything went smoothly or if you encounter any further difficulties. Don’t hesitate to reach out to us at any time — we’re here to support you and will ensure your issue is resolved as quickly as possible.

Thank you again for your understanding and patience.

Warm regards,

Megapari Team

I was disappointed with the bookmakers. I just bet everything at once. What was the point of having that money there if I couldn't withdraw it when I wanted to? Even if the case is closed, I won't play with the bookmakers again.

Me decepcione de las casas de apuestas recién aposté todo de una vez, de q me servía tener ese dinero ahí si cuando lo quise retirar no podia, así den por finalizado el caso no vuelvo a jugar más más las casa de apuestas

I am sorry to hear that you lost your entire balance. Unfortunately, since you spent it in regular gameplay, there is nothing more we can do to help you.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.