Megapari Casino - O saque do jogador foi atrasado devido a um erro no sistema.

I'm trying to withdraw my accumulated money from my Megapari account and the system is showing me an error.

I contacted support via chat and they always tell me the same thing, to contact them again in 12 or 24 hours.

I tried withdrawing to the last card used for the deposit and nothing happened...

They told me to make a deposit with another bank to see if it was my bank, but nothing changed, the problem persists.

Casino support offers no solution

Estoy tratando de sacar mi dinero acumulado en la cuenta Megapari y el sistema me muestra un error.

Me comunique con soporte vía chat y me Disen siempre lo mismo, que me comunique en 12 o 24 horas.

Estaba haciendo el retiro a la última tarjeta utilizada en el depósito y nada...

Me dijeron que hiciera un depósito con otra para ver si era mi banco y nada, sigue el mismo problema

Soporte del casino no da ninguna solución

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Dear Edualbo,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hello Edualbo,

We have reviewed the information regarding your account and the withdrawal difficulties you experienced.

We would like to clarify an important point regarding situations like this. When you experience a technical issue with a withdrawal and contact our Support Team for assistance, it is important to leave the funds on your account balance and avoid using them for further bets, casino games, or any other gaming activity while the issue is being investigated.

This allows our specialists to investigate the withdrawal problem, identify what is causing the error, provide an alternative solution if necessary, and ultimately assist you in withdrawing the available funds.

In your case, however, the balance that you initially wanted to withdraw was subsequently used for further gaming activity. As a result, those funds are no longer available on your account for withdrawal.

Unfortunately, we cannot process a withdrawal for funds that are no longer present on the account balance, nor can funds voluntarily used for subsequent gaming activity be restored as part of the previous withdrawal issue.

We understand that the original withdrawal difficulty was frustrating, but once the available balance was used for further gameplay, there were no longer funds available for our team to assist you in withdrawing.

Dear Edualbo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.