Megapari Casino - Os ganhos do jogador estão sendo retidos devido a atrasos no processo de KYC (Conheça Seu Cliente).

Megapari delaying KYC for over 30 days and withholding ₹200,888 despite full document submission

I am writing to report a serious issue with Megapari regarding prolonged KYC verification and withheld funds.

My account has been under verification for more than 30 days, and my balance of ₹200,888 is currently blocked. Despite fully cooperating and submitting all requested documents multiple times, my account remains unverified and withdrawals are not enabled.

Documents submitted:

Aadhaar Card

PAN Card

Driving Licence

Selfie with ID

iCash deposit proof

Crypto deposit and withdrawal proof (Trust Wallet)

Wallet screenshots and transaction history

Personal profile screenshots

Each time I submit documents, Megapari asks for new or repeated requirements, such as:

Better quality images

Additional screenshots

Crypto purchase source

Wallet transaction history

Relationship clarification (which is irrelevant to my account ownership)

This indicates a deliberate delay tactic, not genuine verification.

Key Issues:

Verification is taking more than 30 days with no resolution

Repetitive and unclear document requests

No specific reason for delay or rejection

Funds are being held without justification

I have fully complied with all KYC requirements and confirmed that:

I am the sole owner of the account

All deposits were made by me personally

Despite this, Megapari continues to delay without providing any clear explanation.

What I request:

Immediate completion of verification

Withdrawal access for my funds ₹200,888

Clear and final response from Megapari

If this issue is not resolved, I am prepared to escalate further to regulatory authorities.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Megapari Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Does your son also have an active player's account in the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Shivkumarsharmaji!

We’ve thoroughly reviewed your case and can confirm that your account has been verified. Your withdrawal of ₹200,888 was processed on March 29, 2026, at 21:34 IST, which was after the completion of the verification process.

We understand that the delay in the verification process caused frustration, and we apologize for any inconvenience. We assure you that we take all necessary steps to ensure the security and compliance of our platform, and sometimes additional verification steps are required to protect all users.

Best regards,

Megapari

Dear Shivkumarsharmaji,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru