MelBet Casino - A conta do jogador foi encerrada sem aviso prévio.

My account (ID: 1603224443) was permanently closed/banned by Melbet following a problem communicating with their live support.

After experiencing repeated technical problems and losing money, I expressed my deep frustration in the support chat using emotional language. However, the support team misunderstood my words and closed my account without warning, refusing to refund my money or allow me to withdraw my remaining balance.

I had no malicious intent, and I did not violate any terms of service or engage in fraud. I kindly request your assistance in reopening my account or recovering my deposited funds.

تم إغلاق/حظر حسابي (رقم التعريف: 1603224443) بشكل دائم من قبل Melbet بعد مشكلة في التواصل مع الدعم المباشر الخاص بهم.

بعد مواجهة مشاكل تقنية متكررة وفقدان أموالي، عبّرتُ عن إحباطي الشديد في دردشة الدعم مستخدمًا لغةً عاطفية. مع ذلك، أساء فريق الدعم فهم كلامي وأغلق حسابي دون سابق إنذار، رافضًا ردّ أموالي أو السماح لي بسحب رصيدي المتبقي.

لم تكن لدي أي نية خبيثة، ولم أخالف أي شروط تتعلق باللعب أو الاحتيال. أرجو منكم التكرم بمساعدتي في إعادة فتح حسابي أو استرداد أموالي المودعة.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MelBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the payout of your remaining balance? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for picking up my complaint and for your assistance. Here are the details you requested regarding my issue with MelBet Casino:

How long I have been a player:

I have been a player on the platform for over a year in total, and I have been actively using this specific blocked account for about 6 months.

How I learned about my account being blocked:

Yesterday, right after finishing a conversation with the support consultant on the platform, I went to place a football bet. Suddenly, the account logged me out automatically, and I lost all access and permissions to log back in.

Games played to accumulate the current balance:

My current balance was accumulated entirely by playing the Crash (Aviator/Plane) game.

Bonus usage:

No, I did not use any bonuses. My balance was built completely using my own real money deposits. I have proof of this, including more than 8 deposits made in a single day.

Communication with the casino:

I have attached all the relevant screenshots of my chat with support and my deposit proof to this reply (and also sent them to your email at tomas@casino.guru).

Please let me know if you need any additional information to help resolve this.

Best regards,

Ghalem

Hello Ghlmchr2002,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your patience.

• Do I understand correctly that after your complaint was published and your account was closed, you opened another one and made a deposit?
• Do I understand correctly that before you opened an account 6 months ago, you had another active account?

Please note that the creation of multiple accounts is almost universally prohibited, including at this casino. We strictly recommend that you don't create further accounts, since it might prevent you from winning and withdrawing, and your funds might be confiscated once the casino notices.

Looking forward to your reply.

Dear Ghlmchr2002,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.