MelBet Casino - A transação de depósito do jogador está atrasada.

Hello, I made a payment by Visa card. The amount was debited from my account, but the service/balance was not credited and the transaction was not completed correctly.

I would like to know if the transaction is definitively debited, pending, or if it will be automatically cancelled and refunded.

If the transaction is definitively debited, I wish to open a claim regarding this transaction and obtain the transaction reference number.

I can provide the date, amount, and screenshots of the transaction.

Bonjour, j’ai effectué un paiement par carte Visa. Le montant a été débité de mon compte, mais le service/le solde n’a pas été crédité et la transaction n’a pas été finalisée correctement.

Je voudrais savoir si la transaction est débitée définitivement, en attente ou si elle sera automatiquement annulée et remboursée.

Si la transaction est définitivement débitée, je souhaite ouvrir une réclamation concernant cette opération et obtenir le numéro de référence de la transaction.

Je peux fournir la date, le montant et les captures d’écran de la transaction.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila