MelBet Casino - O depósito do jogador está atrasado.

On July 31, 2026, I made a deposit into my MelBet account. Immediately afterward, I sent proof of the transaction and a video of my bank statement, as requested, to verify that the deposit had indeed been made.

Despite having sent all the required documentation and evidence, to date the money has not yet been credited to my account nor has it been returned to me.

I have fulfilled every requirement they asked of me, and yet I still cannot access money that rightfully belongs to me. Furthermore, I have not received a concrete solution or a satisfactory explanation for the delay.

I consider it completely unjustifiable that, having presented the receipt and the corresponding bank evidence, the crediting or return of the funds continues to be delayed.

I request that you review my case immediately, verify the documentation that has already been sent, and proceed to credit the deposit or fully refund the money, informing me in writing what the current status of the operation is and when it will be resolved.

I hereby register my dissatisfaction with the delay and the lack of a concrete response to a claim that is duly documented.

El día 31 de julio de 2026 realicé un depósito en mi cuenta de MelBet. Inmediatamente después, envié el comprobante de la operación y la filmación de mi cuenta bancaria, tal como me fue solicitado, con el objetivo de acreditar que el depósito había sido efectivamente realizado.

A pesar de haber enviado toda la documentación y las pruebas requeridas, al día de la fecha el dinero todavía no ha sido acreditado en mi cuenta ni me ha sido devuelto.

He cumplido con cada uno de los requisitos que me solicitaron y, sin embargo, continúo sin poder disponer de un dinero que legítimamente me pertenece. Además, no he recibido una solución concreta ni una explicación satisfactoria sobre el motivo de la demora.

Considero totalmente injustificable que, habiendo presentado el comprobante y la evidencia bancaria correspondiente, se continúe demorando la acreditación o devolución de los fondos.

Solicito que revisen mi caso de manera inmediata, verifiquen la documentación que ya fue enviada y procedan a acreditar el depósito o devolver íntegramente el dinero, informándome por escrito cuál es el estado actual de la operación y cuándo será resuelta.

Dejo constancia de mi disconformidad por la demora y por la falta de una respuesta concreta frente a un reclamo que se encuentra debidamente documentado.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MelBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• When was the last time you made a successful deposit to the casino?
• Could you please share with me your communication with the casino after you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Anapc18,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas