MelBet Casino - O depósito do jogador foi confiscado.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Additionally, could you please attach a screenshot showing the status of the transaction from your casino account?

Thank you for your patience and cooperation.

Thank you for your response. Could you please forward the communication between you and your payment provider as well?

I cannot directly talk with the payment provider.

just clicking the method and the bank details appear. I send the given bank details and thats all

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Geek,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite MelBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

After making me wait a month, this is how they closed the query.

I sent them all the necessary documents they wanted, bank transaction and bank statement, it's clear that this money transferred successfully from my side. Please ask melbet to provide you that they didn't receive it.

Dear Martina,

The player's case is currently under review by the relevant department. We are awaiting their feedback, and as soon as we receive an update from the responsible team, we will inform you as quickly as possible.

Dear Martina and Geek,

We have followed up on this case with the relevant department. At this time, the review is still ongoing, and we have not yet received an update regarding the deposit in question.

We understand the player's concerns and appreciate the additional information provided to e-mail info@melbet.com.

As soon as we receive an update, we will share it with you.

Melbet must be messing with me. They haven't been able to resolve this issue for over a month. They haven't added any bonuses, nor have they offered a proper apology. They did the same thing before, and Casinoguru lowered their rating because they showed no evidence. It's the same thing again. How much longer will I have to wait? Furthermore, there are other unpaid funds that haven't been credited to my Melbet account, and money I withdrew from Melbet to my bank account but they haven't sent. It's outrageous. How much longer will you give this fraudulent site time? I want to know what kind of evidence Casinoguru requested from this site, and if they received any. The site hasn't fulfilled any of the requests for deposits of 5000 TL, 24,000 rubles, and withdrawals of 47,800 rubles. Will Casinoguru continue this problem for weeks to come?

My other deposit and withdrawals.. Both not credited. Terrible site, just giving auto messages, doesn't credit your money, doesn't pay your withdrawal

Dear Martina and Geek,

We have received an update from the team in charge. They have informed us that the deposit attempt was not completed successfully and no documents have been received for review.

At this time, this is the information we have been provided, and we do not have any further updates regarding this case.

Martina, these scammers lies

They asked me receipt and my bank statement in pdf format and I sent them already

Melbet is a scammer

Didn't credit my 5000 turkish lira

Didn't credit my 24.000 Rubles

DIDNT SEND MY 47.480 rubles

Stop the lie melbet

Share the proofs

They blocked me on their live chat.

They don't pay my withdrawal

Dont deposit my 2 deposits.

Stay away from Melbet.

Player ID: 234127015

On 20 July 2026 at 19:23, I requested a withdrawal of 47,480.00 RUB via SBP. The withdrawal was marked as Approved, and I was told it would be completed within 24 hours. The money never arrived.

After waiting, Melbet opened a payment support ticket instead of paying me.

Payment Query: 19750378

Created: 21 July 2026 at 19:27

Status: In Progress

Unique Transfer Number: 4b5f695c-dffa-48f6-abda-1c11ac6015f1

Despite opening this ticket, nothing has been resolved. My withdrawal has still not been paid. They neither cancel the withdrawal nor send the money.

I contacted live chat multiple times. Instead of helping me, they blocked me. They also ignore my emails and provide no meaningful updates.

My withdrawal has been approved, but my money is still being withheld. Until Melbet pays my withdrawal, I cannot recommend this bookmaker to anyone.

Stay away from this scammers 

Dear Geek,

The situation is that, once a deposit is initiated, the casino automatically credits it to your account so that you can continue playing without delay. However, according to the casino, this particular deposit was ultimately not successfully processed by the payment provider and, therefore, was never actually credited.

This is why they state that, although the funds initially appeared in your casino balance, the deposit itself was not successfully completed.

That is what I think happened.

Can you please send me the bank statement which shows the deposit, that you sent to the casino? Thank you very much

Dear Martina,

I sent(forwarded) you mail about the relevant deposit transaction receipt and my bank statement.

Kind Regards

Dear Geek,

Thank you for providing your bank statements.

While reviewing them, I noticed that shortly after the transaction in question, there is another transaction for the exact same amount being credited back.

Could you please clarify what this transaction represents? Any additional information you can provide would be very helpful.

Thank you very much in advance.

Dear Geek,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Martina which amount and transaction are you asking? Please send me email by marking the transaction you referring. Without giving time, name, amount I cannot understand.

Dear Geek,

I have sent you the screenshot in the email.

Once you have the opportunity, please review it.

Thank you

Dear Geek,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I sent you the explanation check your email. The transaction that you asking is from my mom. What's the connection of her with this??!?!????? +

Dear MelBet representative,

The player’s bank statement confirms that the 5,000 TRY transfer was debited and was not subsequently returned. The separate 5,000 TRY credit identified in the statement came apparently from another sender before the disputed transfer.

Please provide the payment provider’s trace or reconciliation record for this specific transaction, showing whether the recipient account received, rejected, or returned it. The record may be sent privately to my email address (martina.b@casino.guru) if it contains sensitive payment information. Thank you.

Hello Geek,

We would like to update you that due to Martina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Martina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Martina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Geek,

Can you please give us an update regarding the transactions?

Thank you so much in advance

The 5,000 TL deposit that is the subject of this complaint was never credited to my Melbet account and was never returned to me.

I want Melbet to provide proof of what happened to these funds. If they claim that the money was credited or refunded, they should provide the relevant transaction records.

Dear MelBet Casino Team,

Could you please send the document directly to my email address at martina.b@casino.guru? This will allow me to review all the relevant information while ensuring that the document remains private and confidential.

Thank you very much in advance for your cooperation.

Dear Geek,

You were previously informed that your ticket 18169630 had been processed by the responsible team and that a response had been sent regarding your ticket.

Could you please confirm whether you received this update or if you contacted them again to request one?

As I have already explained several times, I made a 5,000 TRY deposit to Melbet and provided all the relevant information, including the payment receipt and my bank statement clearly showing the transaction.

However, this deposit was never credited to my Melbet account, and it has also never been refunded to me. Melbet has been dealing with this issue for approximately 2.5 months now, but the matter still has not been resolved. Unfortunately, it feels like the process is simply being delayed.

Martina, I kindly ask you to request that Melbet provide either you or CasinoGuru with clear evidence that this particular deposit was actually refunded to me, including the relevant bank statement and the refund transaction receipt.

It has already been 2.5 months, and we are now entering the third month. Where is this money? What exactly am I still waiting for after all this time?

Instead of explaining other matters, I kindly ask the Melbet team to finally address and resolve the specific issue stated in the title and in my very first message of this complaint.

It also appears that Melbet repeatedly waits until the very last day of the period given to them and then comes back to this thread with another response, which only prolongs the process.

I would like to respectfully repeat once again: this money has NOT been refunded to me.

I have already shared my bank statements with Martina, the CasinoGuru representative, which clearly demonstrate that I did not receive this refund.

Therefore, if Melbet claims that the money was refunded, I kindly ask them to provide clear and verifiable proof of the refund, including the relevant bank transaction record and refund receipt.

I am not asking for another explanation or another extension of time. I simply want this specific issue to be resolved fairly and transparently.

Thank you, Martina, and thank you to the CasinoGuru team for your assistance.

Dear MelBet Casino Team,

You previously stated that the disputed 5,000 TRY deposit was unsuccessful, but no supporting evidence was provided. Conversely, the player has submitted a bank statement showing that the transaction was completed successfully, the funds were deducted from his account, and the amount was not returned.

In light of the available evidence, I kindly ask you to credit the player’s casino account with the 5,000 TRY deposit. Otherwise, we will close the complaint as unresolved, which will negatively affect the casino’s Safety Index on our website.

Thank you in advance for your cooperation.