MelBet Casino - O levantamento dos prémios dos jogadores está atrasado.

Dear sir it's a poor poorest website ever, and I am playing regularly and they cheated me badly,its a jeton wallet withdrawal and it's takes 2 min but now it's 12 days i am not even received a single update and they are continuously giving fake replies in mail replies and the customer care is horrible. Please kindly help me from this scam website sir. I already personally boycotted this melbet. I don't say weather to Play this website or not, but I can certainly say you will lose your deposit and withdrawal if you play this website it's my guarantee.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear mam nothing changed, it's still in pending, i didn't receive my withdrawal. The customer care is horrific, please kindly help me Madam

Dear mam I attached a image , see mam when they approved and this is 4th time and now I can't tolerate and i already deleted this melbet app, each withdrawal takes more than 25 days.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please confirm whether the amount you are trying to withdraw meets the minimum withdrawal amount?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear mam , my kyc is fully verified and i made a 30+ withdrawals successfully and i made more than minimum withdrawal, and i didn't use any bonus or any free spins.

This is 17th day, it's not a normal delay and it's a ewallet withdrawal takes just minutes to process and the more painful is customer care service is horrific. I have news and strong evidence that melbet employees are using players deposits and withdrawals.this causes delay sir.please kindly verify my evidences that I sent to your mail casinoguru mail, please kindly declare melbet as a scam and boycott melbet sir.

Dear player, have you received the money?

No o didn't receive my funds,it's totally horrible and painful experience

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you so much

Hello,

My name is Romi, and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

Dear MelBet Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

Dear Sirisha777 and Romi,

We would like to inform you that the payment is still being processed. We have requested additional verification from the payments department and are awaiting their response.

Likewise, we will let you know immediately as soon as we have more information on the withdrawal status.

Best regards,

Melbet team.

Dear melbet, this is heinous, 22 days do you think it's a normal delay?? What a horrific website this is, i already deleted this cheating scam app from my device, i will not play again in my life melbet, it's a painful experience, 22 days never seen in any casino or betting sites in my life, shame on you, i am just waiting for my withdrawal and after that I will unsubscribe my melbet mails and I will delete this melbet, and i cant recommend this website to future players as this is 4th delay, all last 3 withdrawals taken minimum 32 days each. Very poor and huge delay ever in history.

Dear Sirisha777,

We apologize for the inconvenience and understand your dissatisfaction with the delayed withdrawal.

The withdrawal request is still being processed. We have updated the case and are awaiting a final response. As soon as we have additional information regarding the withdrawal status, we will let you know immediately.

Best regards,

Melbet team.

Dear Sirisha777,

Thank you for your patience. We inform you that the withdrawal was rejected by the operator and the funds have already been returned to your account.

We recommend that you check your available account balance.

Thank you, MelBet Casino, for the information.

Dear user,

Please inform us about your next steps.

Thank you in advance.

Respectfully,

Romi

Dear Sirisha777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Romi
Casino.Guru