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They have restricted my withdrawal and deposit and asked for kyc. I sent every document but now they are asking that mu mobile number [hidden by Casino Guru] should be my account number in my accounts account statement. How is this possible? I tried to explain that the account number they are asking is my mobile number not account number, they have some confusion but now they are not reply my messages.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which document the casino requests from you with your mobile number? Please forward me the email you received from the casino with this request at veronika.f@casino.guru.
• Has the casino approved all the documents you have provided for verification so far?
• Are there any documents in your account that are still pending verification?
• Which payment method did you use to deposit money into the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes they apporve all my documents but now asking me to send my bank statement but then saying that my mobile number should be my bank accounts number

I used two of my bank accounts and sent statement of both

Its a wrong demand, mobile number can never be a account number.

I have forwarded you the message on your email.

I used bank transfer UPI for payment.

I've also sent them my wallet transactions statement.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sahilsinha81,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika