Merlin Casino - O jogador acredita que o seu pagamento foi atrasado.

I have a withdrawal of 800 euros and they haven't sent my money for weeks. They keep saying it's been processed. Once they returned it to my gaming account, and then we paid it out again, but they still won't send it. They complain because we keep asking where our money is. This can't be right! They accept deposits immediately, but they won't send my withdrawals. It's so frustrating! Nobody helps, nobody contacts you. They threaten to block your account, but they won't release my 800 euro withdrawal. What should I do?

ich habe eine auzhaulg von 800 euro und die schicken mein geld seit wochen nicht raus die sagen immer das es verarbeitet ist einmal haben sie es zurückgebracht auf mein spielkobto und wieder haben wir das ausgezahlt und schicken es nicht mehr raus die beschweren sich weil wir immer weiter nachfragen wo unsere geld ist das kann ja nicht sein eine einzahlung nehmen sie sofort an aber meine auszahlung schicken die nicht raus also das ist so ärgerlich keiner hilft dir weiter keiner schreibt dich an die drohnen mit konto sperre aber geben mein geld nicht auszahlung von 800 euro was soll ich tun

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Dear tanja1234,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It's about Merlin Casino. They rarely reply and keep saying it's processed, but it isn't. They sent it back to my gaming account once, and then I withdrew it. It was supposed to have been sent out again, but I haven't received anything.

es geht um casino merlin casino die antworten sehr selten und sie sagen immer wieder es ist verarbeitet aber ist es nicht die haben einmal zurück geschickt auf mein spielkobto ubf wieder habe ich es ausgezahlt es soll sbhenblich wieder raus geschickt sein aber ich habe nix bekommen

Could you please help me?

könne sie mir bitte helfen

Dear tanja1234,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear tanja1234,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla