MonsterWin Casino - O jogador afirma que o seu pagamento foi atrasado.

I made a withdrawal over 72 hours ago. They promised to process the withdrawal within 3 business days. However, nothing happens. They promise everything. I'm starting to suspect that I won't even get my winnings.

Olen tehnyt noston yli 72h sitten. He ovat luvanneet käsitellä noston 3 arkipäivän sisällä. Mitään ei kuitenkaan tapahdu. Kaikenlaista kyllä luvataan. Alan epäillä että en edes saa voittoani

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Dear Nasse68,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Okay. I'll come back to it later.

Selvä. Palaan asiaan myöhemmin

You will never get any winnings from this casino even if you wait half a year. Always the same explanations. My withdrawal has been processed for almost 24 hours now. Unbelievable behavior. I hope you can help me with this matter.

Tältä kasinolta ei tule ikinä saamaan yhtään mitään voittoja vaikka odottaisi puoli vuotta. Aina samat selitykset. Nostoni on ollut nyt käsiteltävänä siis työn alla melki vuorokauden. Uskomatonta toimintaa. Toivottavasti voitte auttaa minua tässä asiassa

And I haven't been asked for any documents. I checked the situation and it says that confirmation is not required. But since the withdrawal has been in progress for 24 hours, I can't understand it. No other casino has had this problem.

Eikä minulta ole pyydetty mitään asiakirjoja. Tarkistin tilanteen ja siellä lukee että vahvistusta ei vaadita. Mutta että on työn alla nosto ollut vuorokauden niin en voi ymmärtää asiaa. Millään muulla kasinolla tälläistä ongelmaa ei ole ollut

Payment completed

Maksu suoritettu

Dear Nasse68,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Nasse68,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nasse68,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila